[Hiring] Director, Loyalty Solutions @Bond Brand Loyalty

Role Description

At Bond, we build growth and loyalty for some of the world’s most recognized brands. Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together. As a Director, Strategic Advisory, you’ll help shape the commercial and strategic thinking that brings the future of customer engagement to life.

As we continue to scale, we are seeking a dynamic and experienced individual to join our team and play a pivotal role in shaping the financial and strategic foundations of loyalty and customer solutions. This role combines deep loyalty financial expertise, strategic advisory, executive leadership, and growth enablement to help clients make confident investment decisions and unlock the commercial value of customer engagement.

The Director, Strategic Advisory will lead the financial strategy, business modeling, and commercial advisory components of complex loyalty engagements. You will partner with design strategy, analytics, research, and CRM teams to translate recommendations into financially sound, operationally feasible, compelling business cases and PnLs.

Qualifications

• Proven expertise in loyalty financial strategy, loyalty economics, financial modeling, P&L development, investment and scenario analysis, monetization streams, and business case development.
• Deep understanding of loyalty programs, customer engagement strategies & mechanics, and commercial growth levers that influence customer behaviour and business performance.
• Demonstrated ability to evaluate and quantify the financial implications of loyalty and customer engagement solutions including investment requirements, revenue opportunities, cost implications, and expected return.
• Strong expertise in developing CFO ready financial models, scenarios, and recommendations to support senior executive decision making.
• Strong communicator with the ability to synthesize complex financial considerations into clear, compelling, and defensible recommendations, and build internal and client credibility and trust.

Requirements

• Bachelor's degree required; Master's degree preferred.
• 8+ years of relevant experience with accountability and responsibility for loyalty financial strategy and commercially viable solutions.
• Significant experience in loyalty financial modeling, P&L development, investment analysis, monetization valuations, and business casing.
• Experience working with senior executives including CFO, CEO, CMO, and other C-suite stakeholders.
• Experience in a consulting or client-side loyalty leadership environment with the ability to balance strategic thinking, financial rigor, and practical business delivery.