[Hiring] Cloud Operations Architect @Akamai

Role Description

Are you a fast learner who is fascinated by cloud technologies? Are you excited by the prospect of creatively solving problems and delivering exceptional service? Join our global Managed Cloud Ops team to solve complex issues for Cloud and Compute customers. Engage with Akamai teams like Engineering, Product, and Sales in a dynamic, growth-focused role.

As a Cloud Operations Architect, You Will Be Responsible For:

• Having skills in aligning customer needs with cloud solutions and infrastructure management.
• Solving complex cloud and compute issues proactively for our customers on Akamai Connected cloud.
• Developing operational support cadences and workflows as part of the Global Cloud Operations team.
• Collaborating with cross-functional teams to solve challenges, identify deficiencies and assess the stability of customer cloud workflows.
• Guiding and mentoring the front-line team with technical guidance and ensuring customers receive top-quality resolution.
• Contributing to the growth of cloud and compute expertise through training, tech talks, and knowledge base articles.

Qualifications

• 4+ years of experience supporting and orchestrating the public cloud, serverless platforms, microservices, and a degree in CS or related field.
• Good understanding of cloud concepts with problem-solving skills in VMs, Kubernetes, Networking, Security, Storage, and Databases.
• Expertise in networking concepts, including DNS, TCP/IP, VPNs, CDN, and load balancing.
• Knowledge of Prometheus and Grafana for monitoring and observability.
• Familiarity with DevOps, CI/CD, Terraform, Ansible, Chef, and Puppet.
• Excellent problem-solving and communication skills to effectively work in a fast-paced, customer-facing role.