[Hiring] IT Engineer Generalist @Kintsugi AI

Role Description

We’re looking for an IT Engineering Generalist to join our growing team and help keep our internal systems secure, efficient, and running smoothly. In this hands-on role, you’ll work across a broad range of IT areas, including:

• Deploying new tools into our existing stack
• Supporting end users and troubleshooting issues across devices, apps, networks, and access tools
• Building workflow automations and integrations using custom and native solutions within platforms such as Jira and HubSpot
• Maintaining our marketing website and the technical stack that sits behind it

AI is central to how we work. We expect you to use AI tools and agents as a default part of your workflow to accelerate delivery, multiply your output, and take on work that would otherwise require a larger team.

This is a role with real autonomy. You’ll own projects end to end:

• Scoping the work
• Setting timelines
• Communicating progress to stakeholders
• Seeing it through to delivery without waiting to be told what’s next

You’ll play a key role in scaling our IT operations, implementing improvements across tooling, automation, and documentation to support a fast-growing global team. You’ll collaborate cross-functionally with:

• HR
• Sales
• Customer Success
• Onboarding
• Marketing

This is a role for someone who’s resourceful, solutions-focused, and excited to build and maintain an IT environment that empowers every team member to do their best work.

Qualifications

• 3–5 years of experience in IT or software engineering, with hands-on skills in workflow automation, integrations, scripting, and support
• Demonstrated ability to work with AI tools (coding agents, LLM-based assistants, AI-driven automation) to accelerate productivity and deliver outcomes faster and at higher quality
• A strong sense of ownership: you take responsibility for outcomes, not just tasks, and proactively identify and fix problems before they’re escalated to you
• Experience managing high-impact projects from planning through execution and delivery, including prioritizing competing requests and communicating clearly on status and trade-offs
• Excellent communication and collaboration skills; you’ll be working across functions to achieve this role’s mission
• Passionate about delivering exceptional internal support and creating solutions that make teammates' work easier

Requirements

• Bonus Points:
• Able to work core hours aligned with US Pacific Time
• SEO and AEO experience: Google Search Console, Semrush, Google Tag Manager, technical/programmatic/on-page SEO, and optimizing content for AI answer engines
• Experience with internal infrastructure: SSO and identity/access management, device management, SaaS provisioning and offboarding, and security/compliance tooling
• Prior work in fintech, compliance-focused domains, or Series B+ startup environments

Benefits

• Join a mission-driven startup simplifying tax automation for modern businesses
• Work on meaningful problems that have real-world business and operational impact
• Collaborate with a thoughtful, experienced IT team and take ownership of high-impact projects
• Enjoy a flexible, fully remote work culture with opportunities for growth and mentorship