[Hiring] Clinical Operations Analyst @Liberty Dental Plan Careers

Role Description

Turn data into meaningful action and help drive clinical excellence across a growing healthcare organization.

The Clinical Operations Analyst plays a critical role in supporting and enhancing clinical operations by analyzing data, coordinating initiatives, improving processes, and facilitating communication across teams. This position partners closely with clinicians, operational leaders, and cross-functional departments to identify opportunities for improvement, support strategic initiatives, and provide leadership with meaningful insights that drive business decisions.

This is a full-time remote position.

What You'll Do

• Clinical Analytics & Reporting
  • Analyze clinical and operational data to identify trends, findings, risks, and opportunities for improvement.
  • Develop and deliver routine and ad hoc reports for clinical leadership.
  • Track key performance indicators (KPIs) and provide actionable insights that support data-driven decision-making.
  • Review data for accuracy and help ensure reporting integrity and reliability.
  • Prepare executive-level presentations, project updates, and stakeholder communications.
  • Provide recommendations that support organizational and clinical objectives.
• Clinical Operations & Process Improvement
  • Evaluate clinical workflows and operational processes to identify efficiency improvements.
  • Support implementation of new processes, tools, and operational initiatives.
  • Participate in User Acceptance Testing (UAT) and validation activities for clinical system enhancements and implementations.
  • Assess system effectiveness and recommend process or workflow improvements.
  • Document and maintain standardized procedures, workflows, and best practices.
  • Create and update documentation that supports onboarding, training, and operational excellence.
• Project Coordination & Stakeholder Engagement
  • Coordinate initiatives, monitor progress, and identify potential risks or delays.
  • Recommend solutions and mitigation strategies to support successful project outcomes.
  • Facilitate meetings, project discussions, and regular stakeholder touchpoints.
  • Serve as a liaison between clinical teams and operational leadership.
  • Provide consultative support and guidance to clinicians and business partners.
  • Foster collaboration across departments to ensure alignment on goals and initiatives.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Risk Management, or a related field, or an equivalent combination of education and experience.
• Minimum of 2 years of experience in healthcare operations, compliance, oversight, analytics, or a related environment.
• Knowledge of State Medicaid programs.
• Strong analytical skills with the ability to interpret data and identify trends, opportunities, and areas for improvement.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• Ability to exercise independent judgment and influence stakeholders without direct authority.
• Advanced proficiency with Microsoft Excel, PowerPoint, and Word.
• Strong critical thinking and problem-solving abilities.

Preferred Qualifications

• Dental industry experience.
• Knowledge of CDT dental procedure codes.
• Experience creating presentations for executive and senior leadership audiences.
• Project management experience.
• Experience supporting clinical operations or healthcare process improvement initiatives.

What Makes You Successful

• You are self-motivated and comfortable working independently.
• You thrive in collaborative, cross-functional environments.
• You can effectively communicate with leadership, clinicians, and business partners.
• You are detail-oriented and committed to operational excellence.
• You have the ability to transform data into clear, actionable business recommendations.
• You proactively identify opportunities and take initiative without waiting for direction.

Benefits

• Competitive pay structure and savings options to help you reach your financial goals.
• Excellent 401(k) retirement benefits, including employer match, Roth IRA options, immediate vesting during the Safe Harbor period, and access to professional financial advice through Financial Engines.
• Affordable medical insurance, with low-cost premiums for employee-only coverage. Liberty subsidizes the cost for eligible dependents enrolled in the plan.
• 100% employer-paid dental coverage for employees and eligible dependents.
• Vision insurance with low-cost premiums for employee-only coverage and dependents.
• Company-paid basic life and AD&D insurance, equal to one times your base salary, with options to purchase additional supplemental coverage.
• Flexible Spending Accounts for healthcare and dependent care expenses.
• Voluntary benefit programs, including accident, critical illness, and hospital indemnity insurance.
• Long-term disability coverage.
• Expansive wellness programs, including company-wide wellness challenges, BurnAlong memberships, and gym discounts.
• Employee Assistance Program (EAP) to support mental health and well-being.
• Generous vacation and sick leave policies, with the ability to roll over unused time.
• 10 paid company holidays.
• Tuition reimbursement for eligible educational expenses.
• Remote or hybrid work options available for various positions.

Compensation

In the spirit of pay transparency, the base salary range for this position is $75,000 - $88,000 salary, not including fringe benefits or potential bonuses. At Liberty, your final base salary will be determined by factors such as geographic location, skills, education, and experience. We are committed to pay equity and also consider the internal equity of our current team members when making final compensation decisions.