[Hiring] eMerge Operations Analyst @Troutman Pepper

Role Description

The eMerge Operations Analyst is responsible for supporting and advancing the operational aspects of the eMerge department and eMerge Attorney Case Managers, which focuses on providing legal and technical services to clients related to eDiscovery, data management, AI, and data analysis. The eMerge Operations Analyst provides dedicated operational oversight for matter status tracking, rates, estimates, budgets, and related client communications to help ensure deadlines, responsiveness expectations, and client-service standards are consistently met.

Essential Duties and Responsibilities:

• Coordinate the administrative lifecycle of eMerge matters, including new matter intake, conflicts coordination, matter setup, and related operational steps.
• Monitor key operational metrics and identify patterns, risks, and opportunities for improvement.
• Maintain operational oversight of matter rates, estimates, and budgets, including tracking status, identifying issues, and coordinating timely communication with case teams and stakeholders.
• Create, track, and communicate matter status updates, including upcoming deadlines, responsiveness expectations, budget and estimate updates, cost-savings information, tools used, and other key operational details.
• Provide operational support that removes administrative and tracking burdens from eMerge Attorney Case Managers where added structure and follow-through are needed to protect client care and service consistency.
• Support operating initiatives (e.g., process changes, tool rollouts, reporting enhancements) using an impact‑focused prioritization approach that balances client service, risk, and effort.
• Support the Director of eMerge Operations with eMerge operational reporting needs, including dashboards, analyses, and presentations for firm and practice leadership.
• Use sound judgment in determining which stakeholders to involve for each initiative or issue, ensuring the right individuals are directed when responsible party and appropriate stakeholders are included for visibility.
• Facilitate alignment and coordination between eMerge and other firm teams (e.g., IT, Finance, Marketing, Innovation) to support seamless service delivery.
• Regularly review existing eMerge operational workflows, including matter intake, reporting, vendor management, and internal coordination, to identify opportunities to streamline, standardize, and reduce friction.
• Develop and present actionable, solution‑oriented recommendations, including proposed process changes, templates, checklists, and tools, and support implementation and adoption efforts.
• Stay current with industry trends and best practices in eDiscovery, legal operations, and data management, and recommend enhancements to processes and technologies.
• Assist with training and provide guidance to legal and administrative staff on eMerge tools, processes, and best practices for eDiscovery, data management, and matter workflows.
• Support the creation and maintenance of clear documentation related to eMerge processes, procedures, and communication protocols.
• Approach every interaction with a client‑service‑first mindset, balancing responsiveness, quality, and risk management.
• Maintain confidential information with discretion and in accordance with firm policies.

Qualifications

• Strong organizational and time management abilities; able to manage multiple priorities and meet tight deadlines.
• Excellent written and verbal communication skills; able to communicate clearly and professionally with attorneys, staff, and administrative departments.
• Ability to communicate clearly and proactively regarding matter status, budget and estimate updates, deadlines, risks, and next steps.
• Strong interpersonal skills and the ability to build productive relationships at all levels within the firm.
• Exercises sound judgment in involving stakeholders so that communication is clearly directed at the responsible party and the appropriate stakeholders stay informed.
• Demonstrated ability to analyze operational issues, interpret data/metrics, and develop practical, solution-oriented recommendations.
• Ability to triage routine operational issues and escalate complex matters appropriately.
• Proficiency in Microsoft Office Suite (e.g., Word, Excel, PowerPoint); comfort working with data and creating reports and presentations.
• Comfort developing and maintaining trackers, reports, dashboards, and summaries that support matter oversight, budget awareness, cost-savings visibility, and operational accountability.
• Detail‑oriented with a proactive, solution‑driven approach to problem‑solving; consistently presents options and recommendations rather than problems alone.
• Strong commitment to ethical conduct, confidentiality, and organizational values.
• Committed to high standards of excellence and proven results; demonstrates a sense of ownership and accountability.
• High level of energy and professionalism with well‑developed interpersonal strengths and a client‑service orientation.
• Ability to adapt and flex ways of working in response to changing priorities, while maintaining focus on high‑impact activities.
• Familiarity with eDiscovery, litigation support, or legal operations processes; experience with related tools and systems is preferred.
• Understands the broader legal ecosystem and the evolving role of technology, AI, data, and legal operations to shape service delivery and client expectations while delivering efficient, high-quality client service.
• Client-service-first mindset and strong follow-through.

Requirements

• Bachelor’s degree, or any combination of training, education, and experience that demonstrates the ability to perform the duties of the position.
• Minimum two (2) years of experience in eDiscovery, litigation support, legal operations, or a related professional services environment, including experience supporting operational workflows, reporting, process improvement, and cross-functional coordination.

Benefits

• Compensation is dependent on several factors, such as position, location, market, education, training, and/or experience.
• Hiring Salary Range: $60,000.00 - $95,000.00