[Hiring] Operations Analyst II @bswift

Role Description

The primary objective of the Analyst II – Operations Delivery position is to contribute to a team that strives to produce positive customer experiences through their ongoing service and support for a broad range of clients across multiple specialized functional areas. The Analyst will support the team by performing client tasks and auditing responsibilities in the areas of Payroll, Carrier Files, Demographic Files, and audits.

The Analyst II – Operations Delivery role will have accountability for an area within Payroll, Carrier Files, Demographic Files, and audits. The Analyst will be responsible for executing tasks and auditing files to ensure accuracy and compliance with company policies and regulations. In this role, attention to detail and a commitment to precision are essential. The incumbent will work closely with the Senior Operations Associate (SOA) and Operations Manager (OM) to address any discrepancies and ensure timely resolution.

This role is remote and can be filled anywhere in the U.S. However, no matter the candidate’s geography, bswift operates with Central time zone expectations for availability and expects the same of all teammates.

Responsibilities

• Payroll Specific responsibilities include:
  • Conduct thorough audits of payroll files to identify discrepancies and errors.
  • Verify the accuracy of data related to employee compensation, benefits, and deductions.
  • Collaborate with the SOA and OM to investigate and resolve discrepancies in payroll records.
  • Maintain accurate and up-to-date documentation of audit findings and resolutions.
  • Identify opportunities for process improvement to enhance payroll accuracy and efficiency.
  • Provide support during internal and external audits, including the preparation of documentation and reports.
  • Stay informed about best practices.
• Demographic Specific responsibilities include:
  • Audit inbound demographic files to verify accuracy, completeness, and consistency.
  • Identify discrepancies or anomalies in demographic data and take appropriate corrective actions.
  • Collaborate with the SOA and OM to resolve data discrepancies and ensure data integrity.
  • Review demographic data mappers to ensure that data mappings are logical and generating accurate results.
  • Develop and implement quality control measures to improve data accuracy and efficiency.
  • Communicate findings and recommendations to relevant stakeholders in a clear and concise manner.
  • Document audit procedures, findings, and resolutions for future reference.
  • Stay informed about best practices.
• Carrier Files (VI) Specific responsibilities include:
  • Audit outbound carrier files (vendor files) to verify accuracy, completeness, and consistency.
  • Identify discrepancies or anomalies in carrier data and take appropriate corrective actions.
  • Collaborate with the SOA and OM to resolve data discrepancies and ensure data integrity.
  • Review carrier data mappers to ensure that data mappings are logical and generating accurate results.
  • Develop and implement quality control measures to improve data accuracy and efficiency.
  • Communicate findings and recommendations to relevant stakeholders in a clear and concise manner.
  • Document audit procedures, findings, and resolutions for future reference.
  • Stay updated on industry trends and best practices related to carrier data management.
• Audits Specific responsibilities include:
  • Conduct audits of the bswift system to verify accuracy of benefit enrollments, cost/coverage data, and other miscellaneous data elements.
  • Identify discrepancies or anomalies in bswift data and take appropriate corrective actions.
  • Collaborate with the SOA and OM to resolve data discrepancies and ensure data integrity.
  • Develop and implement quality control measures to improve data accuracy and efficiency within the bswift system.
  • Communicate audit findings and recommendations to relevant stakeholders in a clear and concise manner.
  • Document audit procedures, findings, and resolutions for future reference.
  • Stay updated on industry trends and best practices related to benefits administration systems.
• Overall responsibilities include:
  • Manage deliverables independently and contribute to the health of overall book of clients by delivering outstanding service.
  • Identify and offer suggestions to improve operations practices.
  • Build a relationship with internal customers via ongoing governance and personal discussions with full portfolio of clients and peers.
  • Communicate risks and status of deliverables proactively.
  • Back up Analysts II during absences.
  • Execute advanced tasks/audits.
  • Assist Manager to close escalations fully.
  • Participate in implementation projects as needed.
  • Adhere to processes and adapt to new procedures as they evolve.

Qualifications

• 1+ years of work experience, which can include summer jobs, internships.
• Proficiency with Excel and other Microsoft Office products.
• Ability to assist and equip others to efficiently solve complex problems.
• Strong customer service orientation.
• Excellent verbal and written communication skills.
• Adaptability to a rapidly changing priority list.
• Willingness to overtime on occasion, with prior approval.
• B.A. or B.S. required, or equivalent relevant work experience.

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
• Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement.