[Hiring] Appointment Change Confirmation Clerk @HRS Talent Solutions

Role Description

The Appointment Change Confirmation Clerk handles the administrative steps after a change has been approved:

• Update the online calendar.
• Send the correct details.
• Keep a record that colleagues can follow.

The position is remote and suited to an organised person who notices dates, names, and time zones.

Your task is to use the team’s instructions and available slots, check that the proposed change is permitted, and seek approval where a choice sits outside your remit.

Once a revised time is agreed, it needs to appear consistently in the calendar and the message sent to the person attending.

A confirmation that quotes the old date is worse than no confirmation at all, so a final comparison is an important part of the work.

• A normal change begins by identifying the correct appointment from its name and reference.
• Read the request to see whether the person wants to reschedule, cancel, or simply confirm the existing time.
• Once the replacement slot has been offered and accepted, update the calendar and any linked note according to the process.
• An unclear or conflicting instruction goes back for clarification.

After a change is approved, the written confirmation should show the revised date and time using the booking’s time convention.

• An agreed cancellation needs to be visible to colleagues preparing for the appointment.
• Keep the original request connected to the completed action so another person can understand why the entry changed.

The work calls for steady follow-through:

• If a message offers two possible times but the recipient has not chosen one, do not mark either as confirmed.
• If a colleague has suggested a slot but the calendar now shows it as unavailable, ask what to do rather than silently moving another booking.

These are simple judgements about the state of a request, not authority to redesign the schedule. The team will teach the distinction between a tentative hold and a confirmed appointment.

Communication that removes doubt:

• The best confirmation is brief and unambiguous.
• It says what has changed, provides the agreed date and time, and tells the person how to raise a correction if the details are wrong.
• You may also answer a straightforward customer service question about a booking’s status.
• Where a customer has several appointments, identify the one affected instead of sending a message that could be read as changing all of them.

An online calendar and email will be central tools:

• You may also update a shared booking list or a simple case record.
• You do not need to know a particular scheduling platform beforehand; the employer will show you its workflow.
• You do need basic computer confidence, careful written communication, and a habit of checking dates before sending them.
• Previous office administration or reception experience is helpful but not required.
• New applicants with little experience are welcome, including people who have organised appointments in another setting.

Remote work requires you to keep your assigned changes visible to the team:

• A home office space where you can check times without distraction may help.
• You should feel comfortable asking a colleague when two instructions conflict.
• Avoid promising an available slot that has not been confirmed.
• Part-time and full-time arrangements may be available, with working hours explained for the opening.

Qualifications

• Basic computer confidence.
• Careful written communication.
• Habit of checking dates before sending them.
• Previous office administration or reception experience is helpful but not required.
• Experience in organizing appointments in another setting is welcome.

Requirements

• Steady follow-through on tasks.
• Ability to communicate clearly and unambiguously.
• Comfortable working remotely and keeping changes visible to the team.

Benefits

• Pay range: £26.75–£28.75 per hour.
• Introductory scheduling role with training on the employer’s calendar and communication process.
• Part-time and full-time arrangements may be available.