[Hiring] Business Support Officer @Civic Recruitment Limited

Role Description

We are seeking three Business Support Officers to support Children's & Young People's Services across the Resolution & Tribunal, Annual Reviews, and General Area teams. You will manage sensitive documentation, process high-volume administration, and support EHCP and tribunal processes to ensure essential services are delivered for children and families.

• Prepare and collate tribunal bundles, and provide administrative support relating to EHCP and annual review processes.
• Manage and respond to high-volume shared inboxes, processing incoming emails and correspondence.
• Update and maintain electronic records, databases, spreadsheets, and case information.
• Monitor deadlines, workflows, and ensure documentation is processed within statutory timescales.
• Send and handle confidential and sensitive information appropriately in line with data protection requirements.
• Liaise with internal teams and external stakeholders to gather required information.

Qualifications

• Strong written and verbal communication skills with the ability to work independently and meet deadlines in a fast-paced environment.

Requirements

• Previous experience in an administrative, business support, or office-based role.
• Experience handling confidential and sensitive information, maintaining databases, spreadsheets, and electronic records.
• Previous experience within Children's Services, Education, Local Government, or a Public Sector environment.
• Experience supporting EHCP processes, tribunals, or annual reviews, and familiarity with Liquid Logic or similar case management systems.

Benefits

• Working hours: 37 hours per week (Monday to Friday, 9:00am - 5:00pm)
• We work on a biweekly payment schedule.
• Location: Suffolk (IP1 - equipment collection required)
• This is a Remote role.
• Enhanced DBS required.
• Contract: Temporary, 3 months initially with potential extension.