[Hiring] Application Consultant @Harris Computer

Role Description

Cayenta, a division of Harris, is seeking an Application Consultant. Our Client Services team has an exciting opportunity for driven individuals with Utility experience. We are looking for an Application Consultant who is passionate about providing segregated IT transformation for our clients. It is important for this individual to evolve into a conduit between Operations, R&D, and our clients, working cross-functionally to become a product expert and a client process advisor.

The Application Consultant role is project driven and will support a wide array of services for our Install Base customers. The focus of this position will be on our CayOps program, working directly with existing clients to improve their day-to-day operations.

This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 25%. Candidates must hold a current, valid passport and be legally eligible to travel internationally.

Salary: 75K - 90K

AI & Innovation Mindset: We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes. The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency.

Responsibilities

• Work with colleagues and managers to proactively manage a superior technology solution for our clients.
• Provide support to existing and new clients by leading customers through our processes.
• Train users in the system set up, administration, and maintenance.
• Conduct business analysis, including gap analysis and root cause analysis.
• Understand clients' business processes and configure applications based on business needs.
• Own the user acceptance testing and change management process.
• Create user documentation and complete handover documentation.
• Build clients' capabilities and identify opportunities for recommending additional products and services.
• Support Project Managers in managing engagement contracts and project progress updates.
• Ensure efficient delivery of services that meet key project milestones.
• Provide subject matter expertise to R&D and other operational groups.

Qualifications

• Knowledge of utility customer (meter to cash) life cycle.
• Knowledge of a utility Customer Information System (CIS) processes and functionality.
• Strong influencing, coaching, and communication skills across all levels of an organization.
• Experience working with both business and IT groups.
• Must be able to travel up to 25% of the time within North America.

Requirements

• Preferred experience in providing software implementation to the utility sector.
• Entrepreneurial Spirit, with a willingness to 'roll up sleeves' and work at all levels of the client organization.
• Degree in Computer Science, Business Technology Management, or Management Information Systems is nice to have.
• Knowledge of SQL and experience in system configuration is helpful.
• A passion for seeing others succeed.

Benefits

• 3 weeks’ vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards.
• Remote work and more!