[Hiring] Accounts Receivable & Collections VA @Offshore Launch
Mar 13, 2025 - Offshore Launch is hiring a remote Accounts Receivable & Collections VA. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
About Offshore Launch:
Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent. We are a people-centered agency with a passion for leaving every person and business in a better position than we found them.
Why Join Offshore Launch?
- Impact the growth and success of small and medium-sized businesses.
- Work in a people-first, remote environment that values growth and ongoing development.
- Access comprehensive benefits that include HMO, PTO, professional development, and an overall emphasis on teamwork and collaboration.
- Contribute to a culture that values partnership, service, and excellence.
Your Role:
As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.
You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:
- Membership in the Offshore Launch Slack workspace
- Bi-weekly All Team meetings
- Monthly reviews
Your job is to help the Client succeed.
Our job is to help you succeed.
About the Client:
LOA Construction is a leading construction company specializing in residential and commercial projects. We take pride in delivering high-quality craftsmanship and exceptional customer service. Our team is dedicated to completing projects on time, within budget, and to the highest standards of safety and professionalism. We value innovation, integrity, and collaboration, making us a trusted partner in the construction industry.
About the Role
As an Accounts Receivable & Collections VA, your primary objective is to move jobs along efficiently and ensure smooth cash flow by proactively managing collections, ensuring timely invoicing, and maintaining accurate records in AccuLynx.
This is a high-responsibility role that requires:
- Assertiveness & Proactive Follow-Up – You don’t wait for instructions; you chase payments, escalate delays, and keep cash flow moving.
- Organized & Detail-Oriented Work Ethic – You document every interaction in AccuLynx, avoid duplicate efforts, and ensure the right stakeholders are looped in.
- Strong Communication & Coordination – You work with project managers, homeowners, and insurance companies while escalating issues appropriately.
If you are highly organized, comfortable managing collections, and able to push tasks forward without micromanagement, this role is for you!
Key Responsibilities
Customer & Project Manager Communication
- Manage & track 30+ active jobs daily in AccuLynx.
- Proactively follow up with homeowners, project managers (PMs), and insurance adjusters to ensure timely payments.
- Establish a structured follow-up cadence instead of relying on PMs to initiate.
- Escalate unresponsive PMs to team leads before reaching out to homeowners.
- Keep clear, organized documentation of all customer interactions in AccuLynx to avoid confusion and duplication.
Payment Collection & Invoicing
- Day of Build (DOB) Payment Links
- Ensure payment links are sent, received, and tracked in the production calendar.
- Confirm collected payments are properly marked in AccuLynx.
- Contact PMs for deductions, discounts, or upgrades before final invoices are sent.
- Proactively notify homeowners about invoices unless the PM prefers to handle it.
- Escalate payment delays to insurance adjusters when customers claim missing funds.
- Track and monitor net 30 vendor jobs and ensure payments are collected on time.
3. Workflow & Process Improvement
- Ensure AccuLynx documentation is clean, accurate, and easy to follow (no duplicate efforts).
- Identify patterns in delayed payments and implement solutions to reduce outstanding invoices.
- Provide weekly reports on outstanding payments, escalations, and cash flow trends.
- Collaborate with leadership to streamline the invoicing and collection process.
What We’re Looking For
- Proactive & Persistent – You follow up relentlessly and ensure invoices don’t sit unpaid.
- Highly Organized & Detail-Oriented – You document every interaction properly to avoid confusion.
- 5+ years of customer service experience – Preferably in construction, home services, or collections.
- 2+ years of experience in invoicing, collections, or finance-related roles.
- Tech-Savvy – Proficient in AccuLynx (or similar CRM), Slack, Gmail, and Google Sheets.
- Strong Communication & Negotiation Skills – You know how to push for payments while keeping relationships positive.
- Construction or Roofing Industry Experience (Preferred, Not Required) – Familiarity with warranty paperwork and job workflows is a plus.
Work Hours & Availability
- Must be available during Central Time Zone business hours.
- Full-time remote position.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 13, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
