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Customer Service
Guest Relations Specialist
@P.F. Chang's China Bistro, Inc.
[Hiring] Guest Relations Specialist @P.F. Chang's China Bistro, Inc.
Mar 17, 2025 - P.F. Chang's China Bistro, Inc. is hiring a remote Guest Relations Specialist. đź’¸ Salary: $17-21 / hour. đź“ŤLocation: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves being the voice of P.F. Chang’s, ensuring we deliver our message to the guests that “We are truly glad you are here, and we will do everything we can to make you want to come back.” Your responsibilities will include:
- Responding to guest inquiries via phone, email, and online platforms in a professional and friendly manner.
- Handling guest concerns, complaints, and gift card inquiries with empathy and efficiency.
- Managing guest feedback through Emplifi and providing timely responses (within 24-48 hours).
- Assisting with CRM and loyalty program support, including technical troubleshooting.
- Supporting the Marketing team with guest communications, promotions, and account management.
- Crafting thoughtful, well-written responses to guest correspondence.
- Assisting with reviews, written communications, and other administrative tasks as needed.
Qualifications
- 1-2 years of customer relations experience (restaurant experience is preferred).
- Outstanding written and verbal communication skills.
- Strong problem-solving and conflict resolution abilities.
- Experience handling guest feedback with professionalism and care.
- Bilingual (Spanish) skills are a plus, but not required.
- Familiarity with P.F. Chang’s is a bonus!
Requirements
- Detail-oriented and customer-focused professional who thrives in a service-driven role.
Benefits
- Comprehensive medical, dental, and vision plan options available starting the 1st of the month following the hire date.
- Position is bonus eligible, with incentives based on the company’s overall performance each year.
- 20 days per calendar year for full-time Global Support Center team members, prorated for new hires.
- 11 company-selected holidays plus 2 floating holidays per year.
- Preloaded meal card for use at any corporate-owned P.F. Chang’s location.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
$17-21 / hour
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 17, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
