[Hiring] Senior IT Systems Engineer @Offshore Launch
Mar 15, 2025 - Offshore Launch is hiring a remote Senior IT Systems Engineer. 💸 Salary: $1600-2100 monthly, plus bonuses. 📍Location: Americas, USA, Canada.
Role Description
As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.
You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:
- Membership in the Offshore Launch Slack workspace
- Bi-weekly All Team meetings
- Monthly reviews
Your job is to help the Client succeed. Our job is to help you succeed.
Responsibilities
- Handle after-hours support calls to ensure continuous service for clients to resolve tickets promptly and efficiently.
- Act quickly to fix issues before they become bigger problems.
- Provide T2/ T3-level support.
- Provide remote support for desktops, laptops, and servers, specifically Microsoft Windows 7, 8, 10, 11, and Windows Server 2012-2022.
- Use our remote monitoring tool, N-Able N-sight (formerly N-able RMM) to proactively watch for and fix hardware failures, login issues, and viruses.
- Proactively address system warnings and alerts to prevent issues before they affect users.
- Administer and troubleshoot Office 365 and Google Workspace environments.
- Take care of server backups using Shadow Protect by Arcserve.
- Set up and troubleshoot SonicWall firewalls.
- Use PowerShell and batch file scripting to automate tasks.
- Keep track of and resolve issues using the Autotask ticketing system.
Requirements
- Minimum of 5 years of experience in IT consulting or MSP environments (non-negotiable).
- Extensive experience with remote support tools and technologies.
- Proficient in managing and troubleshooting Windows operating systems and servers.
- Strong knowledge of Office 365 and Google Workspace administration.
- Extensive experience with SonicWall firewalls, and Arcserve Shadow Protect.
- Strong expertise in Active Directory and Azure/Entrada management and migration.
- Strong familiarity with PowerShell scripting and batch file scripting.
- Strong familiarity with DATTO RMM.
- Strong understanding of PSA or ticketing systems.
- Confident problem solver and experienced solutions architect.
- Experience with Druva (bonus).
- Excellent English communication skills, both verbal and written, with minimal accent (non-negotiable).
- Ability to work independently and solve complex technical issues with minimal supervision.
- Willing to work PST hours.
Compensation & Benefits
- $1600-2100 depends on experience
- $500 bonus at 90-day
- 13th month pay (paid on Jun 1 and Dec 1).
- Performance-based bonuses
- Comprehensive HMO policy, including dependents.
- Annual continuing education budget to support professional development
- Start date: ASAP
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| 📍 | Be aware of the location restriction for this remote position: Americas, USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
$1600-2100 monthly, plus bonuses
|
Remote
Location
Americas, USA, Canada
|
|
Job Type
full-time
|
Posted
Mar 15, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Americas, USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
