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Senior IT Systems Engineer @Offshore Launch

[Hiring] Senior IT Systems Engineer @Offshore Launch

Mar 15, 2025 - Offshore Launch is hiring a remote Senior IT Systems Engineer. 💸 Salary: $1600-2100 monthly, plus bonuses. 📍Location: Americas, USA, Canada.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

  • Membership in the Offshore Launch Slack workspace
  • Bi-weekly All Team meetings
  • Monthly reviews

Your job is to help the Client succeed. Our job is to help you succeed.

Responsibilities

  • Handle after-hours support calls to ensure continuous service for clients to resolve tickets promptly and efficiently.
  • Act quickly to fix issues before they become bigger problems.
  • Provide T2/ T3-level support.
  • Provide remote support for desktops, laptops, and servers, specifically Microsoft Windows 7, 8, 10, 11, and Windows Server 2012-2022.
  • Use our remote monitoring tool, N-Able N-sight (formerly N-able RMM) to proactively watch for and fix hardware failures, login issues, and viruses.
  • Proactively address system warnings and alerts to prevent issues before they affect users.
  • Administer and troubleshoot Office 365 and Google Workspace environments.
  • Take care of server backups using Shadow Protect by Arcserve.
  • Set up and troubleshoot SonicWall firewalls.
  • Use PowerShell and batch file scripting to automate tasks.
  • Keep track of and resolve issues using the Autotask ticketing system.

Requirements

  • Minimum of 5 years of experience in IT consulting or MSP environments (non-negotiable).
  • Extensive experience with remote support tools and technologies.
  • Proficient in managing and troubleshooting Windows operating systems and servers.
  • Strong knowledge of Office 365 and Google Workspace administration.
  • Extensive experience with SonicWall firewalls, and Arcserve Shadow Protect.
  • Strong expertise in Active Directory and Azure/Entrada management and migration.
  • Strong familiarity with PowerShell scripting and batch file scripting.
  • Strong familiarity with DATTO RMM.
  • Strong understanding of PSA or ticketing systems.
  • Confident problem solver and experienced solutions architect.
  • Experience with Druva (bonus).
  • Excellent English communication skills, both verbal and written, with minimal accent (non-negotiable).
  • Ability to work independently and solve complex technical issues with minimal supervision.
  • Willing to work PST hours.

Compensation & Benefits

  • $1600-2100 depends on experience
  • $500 bonus at 90-day
  • 13th month pay (paid on Jun 1 and Dec 1).
  • Performance-based bonuses
  • Comprehensive HMO policy, including dependents.
  • Annual continuing education budget to support professional development
  • Start date: ASAP

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Before You Apply
📍 Be aware of the location restriction for this remote position: Americas, USA, Canada
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Senior IT Systems Engineer @Offshore Launch
Software Development
Salary 💸 $1600-2100 monthly, plus bonuses
Remote Location
Americas, USA, Canada
Job Type full-time
Posted Mar 15, 2025
Apply for this position Unlock 52,824 Remote Jobs
📍 Be aware of the location restriction for this remote position: Americas, USA, Canada
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