[Hiring] 211 Specialist @RemoteJobsOne

Role Description

This is a fully remote position, open to candidates based in the United States.

Pay: $50–$150/hr

Role Title: 211 Specialist

Role Type: Contractor

Location: Remote

Time Commitment: 10-20 hours/week, short-term project

The company is looking for 211 Specialists to help evaluate and improve AI systems on government services topics. You’ll use your experience answering the public to check that questions sound like real callers and that answers would actually help them. Accuracy comes first. No AI experience is needed; your domain knowledge is what matters.

Scope of Work

• Review sample questions and flag any that don’t sound like what real callers ask.
• Write rubrics that define a correct, complete answer, including the right referrals and next steps for the caller.
• Evaluate AI-generated answers against your rubrics, flagging errors, omissions, outdated guidance, and answers that wouldn’t help a real caller.
• Share clear written feedback with the project team, working asynchronously.

Qualifications

• Experience as a 211 Specialist, Information & Referral Specialist, or Benefits Navigator, answering public questions about government services.
• 1+ years of regular, high-volume public contact (phone, chat, or in person).
• Working knowledge of public benefits and community resources.
• US-based.
• Able to start quickly and commit 10-20 hours/week.
• Clear, precise writing.

Requirements

• Experience with crisis intervention or needs assessment (Nice to Have).
• Experience using community resource databases (Nice to Have).
• Experience creating guides, scripts, or training materials (Nice to Have).
• Experience helping a diverse range of callers, including rural and Spanish-speaking communities (Nice to Have).

How to apply

Apply here with your profile. We will then email you a link to complete your application on the hiring platform — your application is only considered once that final step is done.