[Hiring] Technical Account Manager @Novee Security

Role Description

Be Novee’s first Technical Account Manager in the UK region.

We’re hiring a highly technical and hands-on Technical Account Manager to join our growing team in the UK and support customers across the EMEA region. You will be the first TAM dedicated to the UK region, working closely with our Head of Customer Success. You’ll also collaborate with the two other TAMs in the organization as we support and scale our customer base.

You will own the technical post-sales lifecycle end-to-end - including onboarding, deployment, integrations, troubleshooting and support, and ongoing optimization - ensuring customers successfully operate and scale the platform in their environments.

This role sits at the intersection of Technical Account Management, Product, and Engineering, requiring a deep understanding of how our platform integrates into customer environments, how data flows, and how to translate technical insights into real business value.

You’ll work closely with customers, R&D, Product, and Sales - playing a critical role in technical success, platform adoption, and revenue impact.

Responsibilities

• Own the technical success of customer deployments end-to-end
• Lead onboarding, integrations, and deployment in customer environments
• Work hands-on with customer systems, data, and integrations
• Troubleshoot complex technical issues in production environments
• Identify gaps, issues, and edge cases - and solve them proactively
• Perform validations (manual and automated) to ensure platform accuracy and value delivery
• Translate technical findings into clear business insights for customers
• Act as the main technical point of contact and build trusted relationships with customers
• Provide ongoing technical support and debugging
• Work closely with R&D and Product to share feedback and improve the platform
• Support expansion and renewal efforts through strong technical execution
• Contribute to building processes, playbooks, and best practices as the TAM function grows

Qualifications

• 5+ years of experience in Technical Account Management, Solution Engineering, Customer Success Engineering, or technical support roles
• Strong technical background and ability to understand complex systems and integrations
• Experience working with B2B customers - must
• Experience owning technical customer engagements end-to-end
• Strong troubleshooting and problem-solving skills
• Experience working cross-functionally with Product, R&D, and Sales
• Understanding of penetration testing / vulnerability management - strong advantage
• Familiarity with AI / LLM / Prompt Engineering - advantage

Who You Are

• Highly independent with a strong ownership mindset
• Comfortable operating in an unstructured, fast-paced startup environment
• Strong communicator with both technical and business stakeholders
• Proactive and solution-oriented
• Able to manage multiple customers and priorities simultaneously
• A true team player with a “get things done” attitude

Bonus Points

• Background in cybersecurity, offensive security, or vulnerability management
• Experience supporting enterprise customers at scale
• Experience working hands-on with technical environments or writing scripts
• Experience building TAM or post-sales technical processes from scratch