[Hiring] Ramp-up Account Manager @Finom

Role Description

As a RAM, you’ll own a book of accounts across European markets. This isn’t a passive renewal role. We want someone who treats their portfolio like a sales territory:

• Proactively growing wallet share
• Spotting upsell and cross-sell moments
• Building strong client relationships to prevent churn

This role looks after customers for their first 90 days after activation (first subscription paid). Your main objective is to drive quick, thorough product adoption, focusing on revenue and turning new customers into High Value Clients (HVCs).

Day to day, you’ll explore clients’ businesses and needs in depth, then position our products to address the opportunities you uncover.

You’ll be measured on:

• Expansion revenue
• ARPA growth
• Voluntary churn

If you’re the type who reads their book every Monday morning and spots the opportunity before the client asks, this is your seat.

Qualifications

• Fluent in English, plus French at Native Level
• At least 2 years of account management experience in fintech or B2B SaaS
• At least 1 year of outbound or business development experience
• Hungry for results and driven to win
• Commercially sharp, thinking in terms of revenue per account
• Data-driven decision maker
• Comfortable in a fast-moving scale-up environment
• Confident communicator
• Proficient in Salesforce, Google Workspace, and Slack
• Experience with Modjo or a similar call tool is a bonus

Requirements

• Own a portfolio of high-value SME clients across European markets
• Prioritize clients based on value
• Proactively engage your book through outreach and check-ins
• Identify and execute upsell and cross-sell opportunities
• Build genuine relationships with decision-makers
• Use account data and trends to inform outreach priorities
• Monitor account health signals and intervene early on at-risk accounts
• Maintain a clean pipeline and activity tracking in Salesforce
• Use Modjo to enhance performance and share learnings
• Work closely with onboarding, product, and support teams

Benefits

• Make a genuine impact on the product
• Join our upward trajectory and grow with us
• Enjoy flexibility of traveling and working remotely or in a hybrid model across Europe
• Become a stock options holder through our Stock Options Program
• Receive unwavering support and care in a modern, friendly, and eco-conscious corporate culture
• Participate in our exclusive Work & Swim Program in Cyprus

Equal Opportunity Statement

At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and analyzing resumes. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.