[Hiring] Account Manager @Cloudfresh

Role Description

We are seeking a proactive, customer-centric Account Manager to manage, retain, and strengthen relationships with our existing client base across Cloudfresh's cloud software products and services.

In this role, you will focus exclusively on managing existing customer relationships. Your primary mandate will be driving seamless contract renewals, maintaining high client satisfaction, and preventing churn. Additionally, your role may involve identifying, exploring, and executing expansion opportunities—including upsells and cross-sells—to maximize customer lifetime value and support account growth. You will serve as a trusted strategic advisor to key client stakeholders, conducting business reviews, ensuring strong product adoption, and partnering closely with Customer Success, Technical Support, and Professional Services teams.

Qualifications

• 2+ Years of Experience: Proven track record in Account Management, Customer Success Management, or Client Retention within B2B tech/SaaS or professional services.
• Dedicated Existing Customer Focus: Demonstrated experience managing, retaining, and nurturing existing B2B account portfolios.
• Contract & Renewal Expertise: Strong commercial negotiation skills with hands-on experience managing contract renewals and commercial terms.
• Adaptability to Upsell / Cross-Sell Responsibilities: Ability and willingness to manage account expansion (upselling and cross-selling) as part of overall account management responsibilities.
• Executive Stakeholder Management: Proven ability to build trust and maintain relationships with C-level executives and key IT stakeholders.
• CRM & Account Hygiene: Strong organizational skills and CRM discipline for tracking account health, renewal dates, and expansion signals.
• Communication: Fluent English (written and spoken) with excellent interpersonal and presentation skills.

Requirements

• Portfolio SaaS Experience: Experience working across multi-category SaaS platforms and cloud technology ecosystems (e.g., Google Cloud, Workspace, IT/Security tools, Collaboration software).
• Consultative Selling Background: Background in consultative sales or solution selling to identify growth opportunities within existing accounts.

Benefits

• Compensation: A competitive base salary, on an employment or contractor arrangement depending on your location.
• Time off: 24 days of paid vacation and 14 paid sick days per year.
• Flexibility: Fully remote work with flexible hours and core hours aligned to EET.
• People: Work alongside A-players and seasoned cloud professionals.
• Scope: Hands-on exposure to international hiring across EMEA, with a focus on CEE.