[Hiring] Account Manager @Aptean

Role Description

We’re looking for an Account Manager to join our Logility team. Part of Aptean, Logility is a leading AI-driven supply chain planning platform that helps organizations build smarter, more sustainable supply chains. In this role, you’ll manage and grow a portfolio of existing enterprise customers across the UK, Benelux, DACH, and the Nordics. You’ll focus on strengthening customer relationships and retention, supporting SaaS migrations, and identifying new revenue opportunities through upselling and cross-selling. This fully remote role can be based in the UK, Germany, Austria, Belgium, the Netherlands, or Denmark.

Key Responsibilities

• Manage and grow a portfolio of existing enterprise customers across EMEA, with a particular focus on Logility customers.
• Build strong, long-term relationships with key stakeholders and decision-makers, acting as a trusted commercial partner.
• Identify and develop growth opportunities within existing accounts, with a strong focus on SaaS migration, upselling, and cross-selling additional Aptean solutions, including Digital Factory and AI-based products.
• Develop and execute strategic account plans that drive revenue growth, customer retention, and long-term account value.
• Own the full sales cycle for expansion opportunities, from identifying customer needs and building the business case through to negotiation and contract closure.
• Proactively manage renewals and identify potential churn risks, working closely with internal teams to strengthen customer retention.
• Act as the main point of contact for your customers, partnering with Customer Success, Support, Presales, Product Management, and other internal teams to ensure a positive customer experience.
• Maintain an accurate sales pipeline, forecasts, account plans, and customer information in Salesforce.
• Monitor customer health, product usage, and satisfaction to identify expansion opportunities and potential risks at an early stage.
• Work closely with Product and Marketing teams to keep customers informed about relevant product developments, roadmap updates, and new capabilities.
• Represent Aptean in customer meetings, on-site visits, and relevant industry and trade events, particularly across the DACH region.
• Consistently work towards quarterly and annual sales targets across upsell, cross-sell, and renewal business.

Qualifications

• Minimum of two years’ experience in software or SaaS sales.
• Understanding of supply chain, ERP, or related business software and processes.
• Experience managing existing enterprise customer accounts and identifying sales opportunities.
• A proven track record of successfully managing renewals and retention while generating additional annual recurring revenue (ARR).

Requirements

• Experience selling supply chain planning software.
• Experience with enterprise customers and SaaS migration.
• German language skills at a minimum B2 level.

Benefits

• Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment.
• An outstanding opportunity for career development and growth.