[Hiring] Client Facing Direct Mail Specialist @TNT Growth

Role Description

This role is 1099 for the first 90 days and then open to W2 conversion. Non-US candidates are welcome to apply.

You are the primary client-facing owner for a portfolio of direct mail accounts. You manage the relationship, the timeline, and the output — end to end. The channel strategy lead owns strategy; you own the execution and the client experience. This role exists so clients never wonder what's happening, and leadership never has to step in to fill gaps.

What You Own

• Day-to-day client communication across your portfolio
• Campaign timelines: from brief to mail drop, nothing falls through without you catching it
• Proactive status updates — clients hear from you before they ask
• Coordination with internal teams (creative, data, print vendors) to hit deadlines
• Flagging risks early and escalating with a proposed solution, not just a problem
• Documentation: creative approvals, list specs, drop dates, performance recaps
• First-line troubleshooting on delivery issues, USPS tracking, and campaign discrepancies

What You Do Not Own

• Channel strategy
• Media budget decisions
• Final creative direction

What Success Looks Like

• Clients hit their targets and know why — or why not
• Zero surprises on drop dates, list issues, or budget overruns
• Client sentiment scores trend up quarter over quarter
• The channel strategy lead is freed to focus on strategy, not logistics
• Leadership never has to step in as interim AM

Qualifications

• MUST have 2–4 years in a client-facing account or project management role, in direct mail, print, or performance marketing
• MUST have superb strategy and communication skills (written and verbal)
• MUST be highly organized... clients and leadership should never have to ask twice.
• Comfortable in ambiguity without needing hand-holding
• Detail orientation that doesn't slow you down
• Familiarity with direct mail production cycles, USPS Informed Delivery, or list management is a strong plus
• You ask questions early, not after something breaks

Culture Fit Signal

• You take ownership without being told to.
• You treat client relationships like partnerships, not transactions.
• You escalate the right things and handle everything else.
• You're the kind of person who checks the mail drop confirmation before the client does.

Compensation

• $40,000 – $80,000 depending on experience, skill set, and location (Including non-US)
• Fully Remote

Benefits

• Upon Hire for US Candidates (Review at 90 days)