[Hiring] Client Success Partner @People Partners

Role Description

This is a remote position.

We're looking for commercially driven Client Success Partners who know how to open doors, close deals, and build relationships that last. This isn't a role where you simply manage accounts and wait for the next enquiry. We want someone who creates momentum, builds trust, and makes growth happen.

Your mission? Win new business, grow existing partnerships, and turn great conversations into lasting commercial success.

Key Responsibilities

• Identify, qualify, and convert new B2B sales opportunities into client agreements.
• Manage the sales cycle from prospecting and discovery through proposal development, negotiation, and closing.
• Build and maintain relationships with business owners, executives, and senior decision-makers.
• Conduct client discovery meetings to understand business requirements and workforce challenges.
• Present tailored workforce solutions and commercial proposals to prospective clients.
• Apply consultative selling techniques to address client needs and overcome objections.
• Negotiate commercial terms within approved authority and secure client commitments.
• Identify upselling, cross-selling, and account expansion opportunities.
• Manage existing client accounts to support revenue growth, satisfaction, and retention.
• Address client concerns, manage commercial challenges, and support the recovery of at-risk relationships.
• Collaborate with recruitment, HR, operations, and workforce teams to deliver client solutions.
• Maintain accurate CRM records, sales pipeline updates, and commercial activity reports.
• Meet agreed new business acquisition, account growth, and client retention targets.

Qualifications

• Minimum 5 years of relevant professional experience, with a proven track record in B2B sales, business development, or account management.
• Demonstrated success in new business acquisition and closing B2B commercial opportunities.
• Experience managing, growing, and retaining existing client accounts.
• Strong consultative selling, negotiation, and objection-handling skills.
• Experience engaging business owners, senior executives, and key decision-makers.
• Ability to identify client needs and present practical business solutions.
• Strong relationship management, stakeholder engagement, and commercial judgement.
• Excellent spoken and written English communication skills.
• Strong virtual presentation and business communication skills.
• Practical experience using CRM systems, virtual meeting platforms, and business productivity tools.
• Ability to manage sales pipelines, maintain accurate commercial records, and follow through on commitments.
• Self-motivated, proactive, and accountable for achieving agreed sales and account growth targets.
• Ability to collaborate effectively with cross-functional and geographically distributed teams.

Requirements

• Experience in BPO, offshore staffing, outsourcing, recruitment, or workforce solutions.
• Background in professional services, business consulting, or complex B2B sales.
• Experience working with Australian, New Zealand, or North American clients.
• Experience managing multiple decision-makers and presenting solutions to senior executives.
• Exposure to workforce planning, operational improvement, or business transformation.
• Familiarity with Zoho CRM, structured sales reporting, and performance scorecards.
• Experience using Microsoft Teams, PowerPoint, or digital sales communication platforms.

Benefits

• Permanent Work-from-home setup.
• Day Shift Schedule.
• Company-provided equipment.
• Secondary Wi-Fi Modem.
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
• 100% conversion of UNUSED leave credits.
• HMO on Day 1.
• 13th Month Pay.
• Monthly Gift Voucher.
• Milestone Tokens (Birthday/Anniversary/Christmas).
• A Life Beyond the Screen #WorkLifeBalance.
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.