[Hiring] Solutions Performance Manager @Solera

Role Description

The Solutions Performance Manager / Product SME for [Product] is a dealership operations and product expert responsible for ensuring customers achieve maximum value from their DMS, CRM, Service, and Marketing solutions. They work side-by-side with Account Managers to:

• Drive product adoption
• Deliver performance improvement recommendations
• Optimize dealership workflows
• Provide training, insights, and best practices
• Support renewal and expansion by demonstrating measurable results

This role is highly consultative, hands-on, and data-driven, acting as the “product and performance engine” for the territory.

Qualifications

• 3–7+ years' experience in automotive SaaS, dealership operations, training, or consulting.
• Strong working knowledge of dealership processes across fixed ops, variable ops, CRM, and marketing.
• Hands-on experience with one or more automotive technologies (DMS, CRM, service scheduling, marketing platforms).
• Excellent skills in coaching, training, process improvement, and data analysis.
• Ability to communicate complex workflows clearly to dealership users and leaders.

Requirements

• Familiarity with major DMS providers (CDK, Reynolds, Dealertrack, Tekion).
• Experience with CRM platforms (Elead, VinSolutions, DealerSocket, etc.).
• Background in BDC operations, service lane management, or dealership marketing.
• Prior experience in a Product Specialist, Trainer, Consultant, or Fixed Ops role.
• Proven ability to present insights to executive audiences (GMs, Fixed Ops Directors, Dealer Principals).

Success Metrics

• Product adoption & utilization levels across DMS, CRM, Service, Marketing Platforms
• Performance KPI improvements (service hours, CRM conversion, marketing ROI, etc.)
• Customer satisfaction (NPS/CSAT) and reduction in escalations
• Impact on renewal readiness through value demonstration
• Completion of performance engagements and achievement of customer objectives
• Quality of documentation, reporting, and best practice delivery

Competencies

• Operational Expertise – Deep understanding of automotive workflows.
• Product Mastery – Expert-level proficiency in assigned solutions.
• Analytical Mindset – Uses data to diagnose issues and guide coaching.
• Communication & Coaching – Clear, patient, and persuasive.
• Customer Empathy – Understands the daily realities of dealership teams.
• Collaboration – Works seamlessly with Account Managers and cross-functional partners.
• Execution Discipline – Organized, dependable, and detail-oriented.

Travel

60-75% depending on territory/area size, customer needs, and on-site support requirements.

EQUAL OPPORTUNITY EMPLOYER

The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.