[Hiring] Partner Success Specialist @First Table

Role Description

As a Partner Success Specialist, you'll be the person who helps our restaurant partners get the very best out of First Table. You'll build genuine relationships, understand their challenges, spot opportunities and work alongside them to make their businesses even more successful.

What you’ll be doing:

• Building brilliant partnerships: Develop trusted relationships with restaurant partners, understanding their businesses, goals and challenges.
• Making things happen: Proactively connect with restaurants, identify opportunities and help them improve bookings, availability and overall performance.
• Turning insights into action: Use booking trends and partner data to uncover opportunities and recommend practical improvements.
• Being a problem solver: Navigate challenges, manage partner enquiries and work collaboratively to find solutions that stick.
• Helping partners thrive: Identify potential risks early, strengthen engagement and support long-term partner retention.
• Owning your outcomes: Take initiative, follow things through and make a genuine impact on the success of our restaurant community.

Qualifications

• At least 2 years' experience in account management or a similar relationship-focused role.
• Confidence communicating with different personalities, building trust and having those sometimes-tricky conversations.
• A proactive mindset, you don't wait to be told what needs doing; you spot opportunities and take action.
• Commercial curiosity and an interest in understanding what helps businesses succeed.
• A collaborative attitude, adaptability and enthusiasm for learning new tools and ways of working.
• Experience in hospitality, restaurant technology, marketplaces or SaaS would be fantastic, but it's not essential.

Benefits

• Fully remote working: Work from home with the flexibility and autonomy to do your best work.
• A January 2027 start: Enjoy the festive season and summer holidays before diving into your next adventure.
• A growing international business: Join a company making a real difference to restaurants and diners across multiple countries.
• A supportive, collaborative team: Work alongside people who share ideas, back each other and genuinely want everyone to succeed.
• Ownership and opportunity: Bring your ideas, take initiative and have a real say in how we continue to grow.
• Learning and development: Build your skills across partner relationships, commercial performance, data and emerging technology.
• A product you can feel good about: Help local restaurants thrive while making memorable dining experiences more accessible.