[Hiring] VIP Account Manager @Growe Talents

Role Description

Our client is an international online gaming company offering sports betting and casino services, with a significant presence in Latin America. Strategic focus is to deliver a high-quality, personalized gaming experience, leveraging advanced technology and localized services to cater to the preferences of the different Latin American players.

Perfect for those who aim to:

• Manage a portfolio of LatAm VIP clients and provide personalized support to each user;
• Build long-term client relationships through regular communication and proactive follow-ups;
• Improve client engagement and retention through personalized promotions and campaigns;
• Monitor client activity and identify opportunities to improve portfolio performance;
• Coordinate with internal teams to resolve client issues and ensure a high level of service;
• Welcome new VIP clients, re-engage inactive users, and maintain accurate client records.

Qualifications

• Previous experience in VIP account management, customer support, sales, or a similar client-facing role;
• Strong English communication skills - Upper Intermediate level;
• Spanish will be a plus but not mandatory;
• Experience managing client requests independently and handling multiple priorities;
• Ability to build client relationships and provide personalized support;
• Experience working in the iGaming industry.

Requirements

• Strong communication skills, empathy, and a client-focused mindset;
• Proactive approach, ownership, and ability to work independently;
• Strong organizational skills, attention to detail, and reliable follow-through;
• Adaptability, willingness to learn, and ability to stay calm in challenging situations.

Benefits

• Health & Wellness Focus;
• Global Medical Coverage;
• Growth Opportunities;
• Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
• Performance-Driven Rewards;
• Dynamic Work Environment.