[Hiring] Consulting Services Account Specialist 4 @Red Hat

Role Description

The Red Hat FSI Services team is looking for a Consulting Services Manager to join us in the United States. In this role, you will develop, cultivate, and manage relationships within key Financial Services customer accounts. You will oversee the successful delivery of projects under your management from kickoff to closeout, including determining scope details and monitoring the project's progress to ensure that it conforms to customer expectations and contractual agreements. You’ll also help identify and qualify new business opportunities and work with Red Hat’s Sales team to formulate account strategies that promote product adoption and revenue growth. You will work with Red Hat’s sales representatives to guide consulting sales opportunities from qualification to closing while managing all assigned projects and resources, focusing on meeting revenue, margin, and booking goals across our Services Portfolio. As a Consulting Services Manager, you’ll be responsible to provide support with escalations, manage customer governance conversations, and coordinate with the general team of architects and project managers within your region. You’ll need to have a good foundation of technical knowledge, as well as project and scope management expertise, as you'll establish the technical and non-technical enablement needs for the Consulting team. Successful applicants must reside in a state where Red Hat is registered to do business.

Qualifications

• Knowledge of technical or business consulting practices
• Experience in Banking or Financial Services is a plus
• Experience in project delivery
• Experience with internal or external sales cycles and providing a services approach to the sales teams and Financial Services customers
• Ability to architect complex solutions using multiple offerings and technologies to deliver requested business value
• Experience managing large customer programs, solutions, or territories
• Expert-level presentation skills proven through presentations at customer meetings
• Knowledge of application development or cloud solutions creation and delivery
• Experience with cross-functional collaboration within a software company or equivalent

Requirements

• Sell Red Hat's services and solutions using the business requirements of your customers to create unique technical offerings, including focuses across AI, Virtualization, Automation and Containers
• Meet bookings ACV targets for Red Hat Consulting, Training, and Technical Account Management
• Grow your territory through the development of internal business partnerships with the field sales team and alliance and partner programs
• Design and implement effective, high-impact technical and business solutions for Red Hat's customers with a focus on our middleware technologies, specifically Red Hat OpenShift
• Accurately and consistently provide revenue and booking forecasts for your territory
• Manage revenue and booking goals across all practices; meet margin and use targets
• Ensure successful delivery of all projects by being involved in Change Management, Planning and Governance meetings with the customer
• Coordinate customer managers who manage consultants, fostering a culture of collaboration within your team
• Within a year, you will be expected to do the following:
• Sell and manage complex, multi-product solutions using Red Hat Technical Decision Point and Services Delivery Frameworks
• Grow your revenue base on a quarterly basis
• Manage escalations without supervision
• Assist with negotiating Red Hat’s master services agreements and statements of work with the customers and the legal team

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!