[Hiring] Account Servicing Specialist II @Foundation Finance Company, LLC

Role Description

The Account Servicing Specialist II is responsible for the assessment and resolution of past due accounts according to company policy. This role handles advanced collections transactions such as management-level calls, debt relief and settlements, first payment and first-time delinquent, etc.

Essential Duties and Responsibilities include the following:

• Recognize and research delinquent accounts to determine best course of resolution and perform outbound calls on past due customer accounts in efforts to resolve delinquency.
• Processes over the phone payments, including credit card transactions, utilizing company resources to achieve one-call resolutions.
• Provide relief options to customers encountering hardships in accordance with company policies and practices.
• Proficiently relay information to customers relating to interest, statements, and other account questions.
• Assist with overflow calls including (but not limited to) disputes, recovery, first pay, and bankruptcy calls.
• Complete in-office and administrative tasks as needed.
• Provide guidance, mentorship, and training to less senior team members.
• Authorize and decisions accounts.
• Support management and senior team members with escalated calls, workload assignments, and manager coverage in the absence of management.
• Other duties as assigned by management.
• Must be able to come to work promptly and regularly.
• Must be able to take direction and work well with others.
• Must be able to work under the stress of deadlines.
• Must be able to concentrate and perform accurately.
• Must be able to react to change productively.

Qualifications

• High school diploma and minimum 2 years’ relevant applicable experience preferably in account servicing or collections.
• Strong computer skills including Word, Excel, Internet, and email.
• Strong typing skills.
• Strong attention to detail.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, and Internet Explorer).
• Professional phone presence and excellent verbal and written communication skills.

Benefits

• Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day-one.
• Paid, Sick and Volunteer Time Off.
• Paid Parental Leave Options.
• Employer Paid Life and Disability.
• Wellbeing on Demand Program.
• Flexible Work Environment with a casual dress code.

*Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.

Company Description

Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.