[Hiring] Clinical Account Specialist @Kestra Medical Technologies Inc.

Role Description

The Clinical Account Specialist (CAS) plays a critical clinical role within key hospital accounts, ensuring high-quality patient experiences and seamless coordination of cardiac wearable therapy. This position focuses on patient-facing and provider-facing clinical activities, including:

• Pre-fitting conversations
• Collection of clinical documentation
• Coordination with case managers for discharge timing
• Delivery of initial patient fittings

The CAS also provides clinical in-services, supports EMR workflow setup, and serves as a trusted resource for clinicians and care teams. In partnership with Sales and Territory leadership, the CAS helps maintain strong relationships within key accounts and ensures inventory and operational readiness to support patient care, renewals, and ongoing documentation needs as Kestra continues to scale.

Essential Duties:

• Work within assigned key accounts to provide quality and timely fittings for patients.
• Aid in providing additional documentation from patients and providers post fitting.
• Provide initial patient fittings and field-based follow-up tasks.
• Support EMR set-up within key accounts for ease of order processing.
• Provide recommendations to the care team of process and training for patient compliance and experience.
• Link the SWO renewal process back to the following physicians for continuing care.
• Provide clinical in-services to personnel within key accounts.
• Manage inventory for fittings in their local areas.
• Support SWO growth and maintenance within established accounts.
• Forecast and regulate inventory management needs for local areas.
• Support follow-up tasks for renewals, discharge dates, delivery documentation, and clinical documentation.
• Review CareStation reports for patient triggered episodes and events for further communication to providers.

Qualifications

• Bachelor’s degree; preferably in a clinical science (nursing, physiology, biology) or related field.
• Minimum 3 years of hands-on experience in cardiology, electrophysiology, cardiac nursing, or cardiac medical device clinical support.
• Demonstrated experience in patient education, cardiac disease management, or supporting cardiac care pathways.
• Competent with Microsoft products, Salesforce, and remote patient monitoring systems.
• Excellent communication skills and ability to collaborate across clinical, operational, and commercial teams.
• Ability to consistently work remotely.
• Must reside in the assigned territory.
• Valid driver’s license in state of residence with a good driving record.

Requirements

• Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.
• Integrity: Commitment, accountability, and dedication to the highest ethical standards.
• Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.
• Action/Results: High energy, decisive planning, timely execution.
• Innovation: Generation of new ideas from original thinking.
• Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.
• Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others.
• Keen understanding of commercial sales environment and service-level expectations.
• High-level problem-solving skills.
• Highly organized, service and detail-oriented.
• Clear, neutral, and simple communication style.
• Strong relationship builder with high trust and integrity of work ethic.
• Ability to work cross-functionally between different departments.
• Passionate about the heart-failure space and a strong desire to make a difference.
• Experience working in sales, or a sales support role.
• Strong interpersonal skills with communicating and assisting clinicians with providing care for patients.
• Interest and desire for life-long learning to continuously improve over time.
• Ability to understand and contribute to commercial goals on a local level.
• Ability to provide instruction and instill confidence in team members, APS’s, and patients.

Benefits

• Kestra offers a very competitive benefit package including Medical, Dental, 401K with Match, etc.
• Pay equity is an important part of Kestra’s Culture.
• Compensation: Annualized at $115,000 - $125,000, in addition to a bonus, commensurate with experience and location.