[Hiring] Consultant II Domestic Relocation @Anywhere

Role Description

The Relocation Consultant II serves as the “navigator" of the relocation process for his/her domestic transferees. Responsibilities include, but are not limited to:

• Administering relocation policy/program
• Counseling on best utilization of resources
• Reviewing and interpreting marketing reports, appraisals, and inspections
• Overseeing equity funding process
• Coordinating the shipment of household goods, destination services, and expense management

Primary caseload consists of Homesale activities while ensuring customer and client needs are met in a timely and efficient manner through delivery of excellent service. 40 hr week 8am-5pm.

Qualifications

• Bilingual French and English
• Two years prior relocation/real estate experience with home sale closings
• College degree or equivalent preferred
• Two years customer service experience in a call center environment
• Influential verbal and written communication skills
• Strong organizational and analytical skills

Requirements

• Maintain an assigned caseload while delivering impeccable customer service to external and internal customers
• Provide primary coordination for all phases of relocation activities on behalf of client as outlined in contractual agreement
• Demonstrate knowledge of Cartus' products and services in all interactions with client and customer
• Coordinate/Facilitate Cartus' core products and services to assigned customers according to prescribed Cartus standards
• Recognize and identify cross-selling opportunities based on transferees' needs to generate new sources of revenue
• Ensure data integrity in all Cartus systems
• Maintain compliance with Cartus' corporate policies, programs, and standards
• Ensure that supplier partners perform all necessary tasks related to the sale and closing of each property
• Establish effective working relationships with Network and Non-Network brokers in implementation of primary functions
• Coordinate ordering, review, analysis of agent prepared BMAs and property action plans
• Coordinate development of agents' property action plan and market updates as required by specific client contracts and programs
• Serve as an objective real estate subject matter expert and resource to internal and external customers
• Maintain working knowledge of corporate client policy in management of critical marketing information and events

Company Description

Cartus is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with:

• Domestic and international mobility
• Recruitment and talent management
• Outsourcing
• Policy consulting and DEI mobility solutions
• International assignment compensation and gross-up services
• Remote and hybrid workforce solutions
• Language and intercultural solutions

Cartus is a subsidiary of Anywhere Real Estate Inc.