[Hiring] Executive Relationship Manager @ADP

Role Description

This role can be remote within the Central or Mountain Time regions only. ADP is hiring a remote Executive Relationship Manager. In this position you will be responsible for the effective management of HRO clients in the Private Equity Space.

• Develops and enhances strategic business partnerships by fully engaging and building trust with our clients' key decision makers to drive client retention/improve loss prevention.
• Possesses a complete understanding of our clients' financial position and objectives, business objectives, strategic objectives and requirements to proactively demonstrate and deliver increased value through life cycle of the client.
• Identifies new service and/or product opportunities that support our clients from the recruiting stage to the retirement stage; coordinates as necessary with Sales.
• Acts as liaison between the client and ADP, serving as an empowered internal client advocate.
• Responsible for maintaining client satisfaction and client retention; oversees the entire client experience.
• Includes approximately 25-30% travel based on client needs.

Responsibilities

• Build trust with clients' key decision makers to drive client retention and improve loss prevention.
• Develop a value-based relationship with each client, resulting in maximum utilization of Comprehensive Services technology and service offerings.
• Assume account responsibility at time of client sale.
• Set and manage client expectations and be the point person for client contract questions and billing, being empowered to act or escalate as appropriate.
• Act as an empowered internal client advocate, and partner with implementation, service and other support teams to deliver Stellar Service.
• Oversee resolution of critical service issues and follow-up from quality survey feedback.
• Proactively ensures client satisfaction through regular conference calls and periodic client visits.
• On an annual basis, recap all activities completed on clients' behalf and discuss goals and objectives for upcoming year.
• Applies HCM industry and practitioner knowledge to understand and support our assigned client's business objectives as defined by the Relationship Management business strategy.
• Increased complexity of multinational clients will require knowledge of all ADP global products.
• Practitioner knowledge in a leading capacity for business intelligence is preferred to increase value of relationship.
• Onsite quarterly visits are conducted with Executive Contact to recap accomplishments in support of client initiatives and to discuss future goals and objectives.

Qualifications

• A combination of at least 5-7 years with demonstrated proficiency in managing client account relationships with multi-process HCM technology and outsourcing services.
• Seeks to understand and meet customers' needs along with building rapport and cooperative relationships with customers.
• Demonstrates and fosters honesty and integrity.
• Experience with Executive Leaders and C-Suite highly necessary.
• Accepts responsibility and operates with commitment, effectiveness and determination.
• Ability to travel once or twice a month to see Private Equity backed clients.
• Expert knowledge of ADP's infrastructure and ADP's traditional and new product/services in business processing, outsourcing, and global support required.
• Extensive experience building relationships and understanding a client's needs is essential.

Preferred Qualifications

• Demonstrated proficiency in managing larger more complex client account relationships with multiple products.
• Prior practitioner experience with Benefits, HR, and/or Payroll in a corporate management or leadership position is a plus.
• Approaches change or newness positively.
• Works with others to set performance goals.
• Listens to and involves others, develops relationships for goal achievement and values.
• Seeks change opportunities that can lead to substantial benefit and challenges paradigms.
• Bachelor's Degree or its equivalent in education and experience with a Major Area of Concentration in Business, Accounting, Marketing, HR.