[Hiring] Senior Manager, Client Relationship Management @Human Interest

Role Description

The Senior Manager of Client Relationship Management at Human Interest plays a critical role in driving client success and retention while leading a team of managers of Client Relationship Managers. Reporting to the Director of Relationship Management, this position combines hands-on account management expertise with people leadership to execute our account management strategy and ensure clients maximize value from our retirement savings platform.

• Coaching and developing team members
• Executing account management frameworks
• Serving as an escalation point for complex client situations
• Emphasizing a proactive approach to client success
• Using data-driven insights to drive retention and expansion
• Maintaining exceptional client experiences

Qualifications

• 6+ years of experience in account management, 401(k) relationship management, customer success, or client-facing roles
• 5+ years of people management experience with a track record of developing high-performing teams
• Extreme Ownership Culture: Highly accountable mindset with a proven history of taking total responsibility for client outcomes
• Customer Obsession: Unwavering commitment to understanding client goals and delivering exceptional experiences
• Analytical & Root-Cause Mindset: Strong capability to analyze data and implement scalable improvements
• Cross-Functional Influence: Outstanding communication and negotiation skills
• Tech & Process Savvy: Comfortable navigating product ecosystems and leveraging modern CRM/CS platforms
• Proven ability to drive client retention and satisfaction in a SaaS or technology environment
• Strong coaching and mentorship skills

Requirements

• Experience in financial services, fintech, or benefits administration (nice to have)
• Track record of successfully managing enterprise-level client relationships (nice to have)
• Experience with workforce management and capacity planning (nice to have)
• Knowledge of 401(k) account management methodologies and best practices (nice to have)
• Experience with AI tools focused on customer success platforms (nice to have)

Benefits

• A great 401(k) plan with a dollar-for-dollar employer match up to 4% of compensation
• Top-of-the-line health plans, as well as dental and vision insurance
• Competitive time off and parental leave
• Unlimited access to digital tools, financial professionals, and a knowledge center
• Enhanced Mental Health Support for employees and dependents
• Fertility healthcare and family forming benefits
• Student loan resource to help plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Engaging team-building experiences