[Hiring] Client Communications Specialist @Digital Shift

Role Description

As our Client Communications Specialist, you’ll be the bridge between digital excellence and human connection. Your mission: transform satisfied clients into passionate advocates through authentic relationships and a deep understanding of their business goals. You’ll lead monthly review calls with existing clients, onboard new clients, and review the work completed by our team on assigned accounts—ensuring on-time, successful delivery of all tasks. You’ll also collaborate closely with our internal teams to evaluate the impact and success of client campaigns.

• Serve as the lead point of contact for client account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with clients and stakeholders
• Lead monthly review calls and onboard new clients, ensuring seamless communication and alignment
• Review completed work on assigned accounts, ensuring timely and successful delivery of all tasks
• Collaborate with internal teams to measure and report on client campaign success
• Forecast and track key account metrics (e.g., monthly performance results)
• Prepare reports and clearly communicate progress on initiatives
• Assist with challenging client requests or issue escalations as needed
• Proactively measure and improve client engagement and satisfaction

Qualifications

• 3+ years of general marketing experience
• 2+ years in an account management or customer communications role
• Jaw-dropping phone, communication, and relationship-building skills
• Extremely organized and able to schedule your days to maximize productivity
• Demonstrated ability to communicate, present, and influence at all levels
• Experience with CRM software (e.g., Salesforce, Asana, or HubSpot) and customer service platforms (e.g., Help Scout or Zendesk)
• Proficient with Google Sheets or MS Excel for analyzing data and reporting
• Proven ability to juggle multiple projects while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation skills
• Degree or diploma in Business Administration, Marketing, or a relevant field

Benefits

• Supportive, growth-focused culture
• Opportunity to earn performance-based pay increases over time
• Focus on well-being and development