[Hiring] Associate Client Services Director @BOLDSCIENCE

Role Description

At BOLDSCIENCE, an Associate Client Service Director (ACSD) plays a pivotal role within the Client Services leadership team. They have a wealth of experience working within the medical communications industry and can execute a variety of deliverables and drive a diverse portfolio of accounts. An aCSD has a high level of scientific and strategic knowledge, enabling them to quickly become a trusted partner to clients.

They are forward-thinking and always looking for new ideas and fresh approaches to push BOLD’s offering to the next level. An aCSD is egoless and leads by example, taking the time to build relationships with the wider BOLDSCIENCE team and ensuring that collaborations are successful.

An ACSD is beginning to expand their role outside of day-to-day account management and will start to increase their visibility across the wider Client Services & BOLDSCIENCE team.

Day to Day Responsibilities

• Client Management:
  • Ability to build an open and honest partnership with clients and build the BOLD team around them.
  • Extensive experience working across a range of therapeutic areas, clients, and medical education tactics.
  • Provides onsite support where required.
  • Ability to apply a high level of scientific and commercial expertise to act as a true client partner.
  • Provides strategic and operational direction to account teams.
  • Acts as a strategic and trusted partner, pushing and challenging clients’ thinking.
  • Works in partnership with the Scientific Lead on accounts to develop and refine client strategy and tactics.
  • Provides support to the account team on client discussions and flags potential conflicts.
  • Implements and maintains quality standards, cost efficiency, and best working practices.
• Project Management:
  • Overall responsibility for a large or diverse portfolio of accounts.
  • Effectively directs projects, overseeing and delegating tasks to the team.
  • Portfolio lead for strategic discussions and routine client/agency reviews.
  • Drives alignment across client teams, ensuring the highest standards are met.
  • Holds regular team meetings to ensure everyone is up to date and clear on actions.
  • Ensures optimum level of resources to service account needs.
  • Accountable in driving actions forward and solution-focused to achieve company goals.
  • Reviews content and provides sign-off on work.
• Financial Management:
  • Overall responsibility for account financials and business unit KPIs.
  • Works closely with the VP, Client Services to set realistic revenue targets.
  • Responsible for account and business unit forecasting.
  • Consistently meets billability & recoverability targets.
  • Completes timesheets accurately on time.
  • Maintains strong relationships with senior clients and procurement teams.
  • Supports team in financial conversations with the client.
• Business Development:
  • Identifies and drives new business opportunities across new and existing clients.
  • Identifies opportunities for business growth and leads in pitches.
  • Responsible for keeping abreast with key events and innovations in the industry.
• People Management:
  • Manages and inputs into the career development of direct reports and their teams.
  • Line manages several team members, providing constructive feedback.
  • Coaches and mentors others across the agency.
  • Forms excellent senior-level relationships and is a trusted partner to the Business Unit founder.

Qualifications

• Extensive experience working within the medical communications industry.
• Proven ability to work across different therapy areas and project deliverables in a client-facing role.
• Excellent understanding of the pharma and competitor landscape.
• Experience collaborating with different departments such as Scientific Services, Creative, Digital, etc.
• Able to lead a team effectively, including line management responsibilities and mentoring.
• Experienced in financial management including budgets, forecasting, and recoverability.
• Bachelor’s degree preferred in science, pharmacology, or medicine.