[Hiring] Account Manager @TeamSnap

Role Description

TeamSnap is seeking an Account Manager to own strategic relationships with our largest Sports Organization customers, driving retention, product adoption, and growth. This is a results-driven role built for someone who thrives on managing complex, high-value accounts through a consultative approach — not a high-volume, transactional book of business. Ideal candidates bring strong B2B relationship management skills, a consultative sales approach, and a collaborative mindset that makes the whole team better.

• Manage a portfolio of our largest accounts, establishing strong relationships and hitting retention goals.
• Run demos of TeamSnap platforms to show the value of new products or add-ons.
• Use account and usage data to drive proactive outreach — building account plans, spotting risk or expansion signals before customers raise them, and communicating results.
• Drive a value-based sales process, uncovering customer needs through deep discovery and customized demonstrations of the capabilities that solve them.
• Manage your upsell pipeline to hit renewal and expansion targets across your portfolio.
• Follow up on marketing-driven campaigns, turning outreach into your portfolio into real engagement — identifying challenges, educating customers, and creating growth opportunities.
• Serve as the "Voice of the Customer" internally, escalating product feedback to ensure proper product prioritization.

Qualifications

• 1-3+ years of experience in Customer Success, Relationship Management, or Account Management, preferably in a SaaS environment.
• A proven track record of hitting retention and expansion targets.
• Experience managing complex, high-value accounts where relationship depth matters more than volume.
• Ability to travel occasionally, including our annual company meeting, periodic sales team meetings, potential trade shows, and client visits.
• Sports industry experience (preferred).

Requirements

• Motivated — you get excited about exceeding retention and growth goals.
• Strong business acumen — you understand our customers' goals and operations and how TeamSnap adds value.
• A great listener — you can absorb a lot of customer feedback, and know how to turn it into action.
• Resourceful — you take initiative but also ask for guidance when needed.
• Customer focused — you have compassion and care for the customer experience.
• Collaborative — you believe in "we" before "I" and love to celebrate wins together.

Benefits

• Unlimited PTO and paid parental leave for ALL parents (not just primary or secondary).
• 100% premium coverage of medical/dental/vision for you and your family.
• 401K to help you invest for the future.
• $1,500 annual learning and development stipend.
• Travel to fun locations for all-company meetings and team events.
• Generous home office allowance to set you up for success.
• TeamSnap SWAG to our store upon starting and a $50 credit on every work anniversary thereafter.
• A monthly stipend reimbursement for health & wellness and so much more!