[Hiring] Account Manager @National Jewish Health

Role Description

National Jewish Health is seeking a dynamic Account Manager to support and strengthen partnerships across our portfolio of public health contracted clients. As a key member of the Health Initiatives team, this role serves as the primary relationship manager for assigned state and organizational partners, ensuring successful program implementation, contract continuity, and exceptional client support. This position plays a critical role in maintaining strong client relationships, managing contract renewals, and guiding ongoing program operations across multiple state accounts.

• Serving as the primary point of contact for assigned clients, building trusted relationships and ensuring a high level of client satisfaction and engagement.
• Managing contract lifecycles, including renewals, amendments, and coordination with internal legal and finance teams.
• Supporting overall account management activities, including program oversight, performance monitoring, and coordination of deliverables.
• Collaborating with internal teams to ensure successful program implementation, operational alignment, and timely response to client needs.
• Identifying opportunities to enhance programs and expand services within existing partnerships.
• Representing National Jewish Health in client meetings, presentations, and strategic discussions to support long-term partnerships.

Qualifications

• Bachelor’s Degree required.
• Four (4) years of client and/or account management experience required. Experience in health care preferred.

Requirements

• Develops and executes business retention and growth strategies consistent with the business plan for current and new accounts.
• Operates as the lead point of contact for matters specific to their accounts.
• Builds and maintains strong, long-lasting customer relationships.
• Serves as a trusted advisor ensuring timely and successful delivery of solutions according to client needs and objectives.
• Oversees a portfolio of assigned clients and strategically partners with them to understand their objectives and facilitate achievement toward those goals.
• Proactively manages client performance guarantees and ensures contractual obligations are fulfilled.
• Identifies client issues and engages appropriate stakeholders in problem resolution.
• Works with the Account Manager, Team Lead to identify and acquire new clients and expand existing business opportunities.
• Provides consultative and proactive upsell recommendations to current clients on additional programs and product expansion.
• Tracks, monitors and reports on performance indicators such as product usage, contract deliverables and revenue metrics.
• Prepares and performs proactive communications to clients, stakeholders and/or other associated groups.
• Coordinates contract initiation and interacts with appropriate staff to determine pricing and other contract requirements.
• Supports the negotiation of agreements and closing of contracts to maximize revenue growth.
• Responsible for understanding and guiding contract deliverables and supporting budgets.

Benefits

• Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans: Coverage effective the first of the month after hire.
• Retirement Savings: 403(b) plan with employer contributions after two years.
• Wellness Incentives: Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
• Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan.
• Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.