[Hiring] Account Lead @BrandBastion

Role Description

BrandBastion is looking for a senior, strategic Account Lead to own our key enterprise customer relationships across APAC, with the scope expanding into EMEA over time. This is a high-impact role for someone who understands social media deeply and can operate as a trusted advisor to senior stakeholders inside large, complex organizations.

You would personally own a small portfolio of major enterprise customers across APAC, with responsibility for the overall relationship, strategy, value realization, retention and expansion. Some of these relationships span multiple brands, markets and stakeholder groups, so strong enterprise account leadership is essential.

Over time, we would expect this person to also build and lead our Customer Success team across APAC, and potentially EMEA, as the region grows.

What you would own

• Lead several of BrandBastion’s largest enterprise customer relationships across APAC
• Act as a strategic partner to senior stakeholders across social media, marketing, brand and customer experience
• Help customers shape their social engagement strategy across community management, moderation, outbound engagement, customer care, sentiment and brand health
• Translate BrandBastion’s technology and AI capabilities into tangible business outcomes
• Lead onboarding and expansion across multiple brands and markets within complex global organizations
• Own retention, renewals and commercial growth within your accounts
• Identify opportunities to deepen adoption and introduce additional BrandBastion solutions
• Bring customers a strong point of view on social trends, best practices and emerging opportunities
• Over time, hire, coach and lead a regional Customer Success team across APAC, with scope potentially expanding into EMEA

Qualifications

• Experience as an Account Director, Client Partner, Social Media Lead, Social Strategist or senior Customer Success leader
• Experience working with large consumer brands
• Deep knowledge of social media, community engagement and brand strategy
• Strong commercial mindset

Requirements

• Comfortable sitting across the table from senior marketing and social leaders
• Ability to understand business challenges and proactively advise clients

Benefits

• Competitive Market Rate Compensation + 4+ weeks paid time off
• Opportunities for global team meets
• Flexible, Fully Remote Role: Enjoy the benefits of remote work while collaborating with a talented global team