[Hiring] Enterprise Key Account Director @Supermove

Role Description

When a major account signs with us, someone has to make sure it delivers. It goes live on time, it hits the results the customer bought us for, and it renews bigger than it started. That's you.

You're the quarterback for our largest accounts from signature through first renewal, but this is not a role where you manage the project from the sidelines. You'll own the plan and coordinate implementation managers, support engineers, product, and sales, while also getting directly into the work yourself.

• Configuring and testing a Voice Agent
• Rewriting a playbook after listening to calls
• Tracing an integration issue
• Building an ROI analysis
• Testing a new workflow with the customer
• Jumping into Supermove to troubleshoot issues

Enterprise moving is complicated work. A large account can mean hundreds of locations, franchisees or agents with their own ways of doing things, several systems that need to talk to each other, and a leadership team that expects results in months, not years. Getting AI to work inside an operation like that is the hard part. We want someone who enjoys that problem.

Qualifications

• 4+ years in management consulting, enterprise implementation, solutions or technical account management, or a similar client-facing role where you owned complex projects end to end.
• Experience running programs with many stakeholders and moving parts.
• Technical understanding of APIs, webhooks, and data flows.
• Experience with SQL or light scripting is a plus.
• Experience using AI in your own work, ideally with LLM-based agents or workflows.
• Ability to communicate effectively with both executives and operational staff.
• Strong writing skills.
• Experience in moving, logistics, or field-services is a plus.

Requirements

• Own the relationship and the results for a small number of our largest accounts.
• Run implementations as real projects: discovery, scope, plan, milestones, go-live.
• Plan and lead onsite working sessions.
• Design how AI fits into each customer's operation.
• Stay hands-on with the agents once they're live.
• Be the customer's voice inside Supermove as Autopilot grows.
• Prove ROI with data.
• See risk early and act on it.

Benefits

• Work directly with our CEO and leadership team.
• Help shape how Supermove runs enterprise accounts.

Process

• Intro call
• Hiring manager interview
• Case exercise (plan a realistic enterprise rollout)
• Founder interview

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.