[Hiring] Technical Account Manager @Fortinet

Role Description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. We are currently seeking a dynamic Technical Account Manager to contribute to the success of our rapidly growing business.

As a Technical Account Manager, you will:

• Be the primary point of contact for the dedicated account.
• Provide technical solutions to address customer issues.
• Centrally manage and prioritize customer issues to assure timely resolution.
• Reproduce customer environments on lab equipment.
• Follow up with R&D departments to resolve product issues.
• Be responsible for tracking, maintaining, and resolving incident reports and customer support requests.
• Create technical documentation and bulletins to improve internal and external knowledge base.
• Update and provide guidance on new releases and features to dedicated accounts.
• Develop best practice deployment and troubleshooting methodology documentation.
• Conduct periodic site visits for the managed accounts.
• Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results.

Qualifications

• At least 6-10 years’ experience in a technical support role in a networking/security company.
• Strong understanding of data networking protocols, specifically TCP/IP, routing, and switching.
• Hands-on experience with security products and technologies such as Firewalls, Endpoint protection, IPSec VPN, Authentication (RADIUS, LDAP, etc.), UTM, etc.
• Administrator level working knowledge of Windows, Linux, or Unix skills an advantage.
• Good understanding of web application concepts, security, and vulnerabilities.
• Strong troubleshooting and problem-solving skills.
• Effective oral and written communication skills.
• Bachelor’s degree in Computer Science, Software Engineering, or related field, or an equivalent combination of training and experience is desirable.
• Prefer candidates with CCNA, CCNP, CCIE, and/or CISSP certifications.
• Experience in system integration and multi-vendor environments.
• Experience in programming and scripting that would assist in automating data collection during troubleshooting & daily operations.
• Experience in data center deployment.
• Experience in wireless access points.
• Experience in SQL databases.

Benefits

• At Fortinet, we embrace diversity and inclusivity.
• We encourage applications from diverse backgrounds and identities.
• Explore our welcoming work environment designed for a rewarding career journey.
• Attractive Total Rewards package to support you with your overall health and financial well-being.

Company Description

Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey.

• The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface.
• Securing critical devices, data, applications, and connections from the data center to the cloud to the home office.
• Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses.
• The Fortinet NSE Training Institute provides one of the largest and broadest training programs in the industry.