[Hiring] Account Coordinator @Salute Inc.

Role Description

The Account Coordinator serves as the single point of contact bridging Finance, Operations, and Client teams at the account level. This role is critical to driving revenue assurance, cost control, and data-driven decision making across the account portfolio. The Account Coordinator owns the day-to-day financial, operational, and administrative workflows that ensure a seamless client experience from onboarding through delivery — proactively identifying risks, resolving issues early, and partnering across internal teams to keep accounts running smoothly and profitably.

Hours: 8am - 5pm Monday - Friday

This is a remote position within the U.S.

Benefits

• Time to Recharge: Enjoy 8 company-paid holidays, 2 floating holidays, and PTO.
• Comprehensive Benefits Package: Medical, Dental, and Vision coverage starting on Day 1.
• Peace of Mind: Employee Assistance Program available to all employees.
• Your financial future matters: Employer-supported 401(K) with immediate 100% vesting and a 3% employer match.
• Wellness Support: Access to HSA, mental health resources, and gym discounts.
• Extra Protection & Perks: Discounted group programs such as legal services and insurance.

Key Responsibilities

• Financial Reporting:
  • Prepare reporting packages for GARs, QBRs, and MBRs.
  • Assist in variance analysis on revenue, cost, and margin.
  • Maintain forecasting and budgeting trackers.
  • Support month-end close and accrual preparation.
  • Track account profitability and utilization trends.
• Billing & Invoicing:
  • Prepare, review, and issue sales invoices in alignment with contract terms.
  • Review and chase project WIP.
  • Collect outstanding accounts receivable.
  • Monitor billing deadlines and resolve discrepancies.
  • Support audit requests and documentation.
  • Reconcile timecards for proper project coding.
• People & Timekeeping:
  • Review and validate timesheets for accurate labor tracking.
  • Manage expense coding across accounts.
  • Review and approve employee expense reports.
  • Track employee absences.
  • Report HR metrics.
  • Support workforce planning initiatives.
• Operational Excellence:
  • Monitor and maintain data quality and account setup across systems.
  • Lead weekly operational syncs with account teams.
  • Coordinate ordering of branded apparel, PPE, and safety supplies.
  • Support data integrity across Salesforce and Intacct.
  • Drive process improvements and standardization.
  • Maintain operations record keeping and reporting.
• Legal & Compliance:
  • Manage contract change controls.
  • Administer annual CPI increases.
  • Record contract expansions and extensions.
  • Drive early dispute resolution.
  • Ensure compliance with documentation and approval requirements.
  • Partner with Tax and Accounting to evaluate service taxability.
• Vendor Management:
  • Track vendor costs to ensure proper billing treatment.
  • Partner with Vendor Management to coordinate vendor onboarding.
  • Maintain contract and PO documentation.
  • Track contract expirations and renewals.
  • Process goods receipts and confirm services.
• Value to Internal Stakeholders & Clients:
  • Serve as a single point of contact bridging Finance, Operations, and Client teams.
  • Drive revenue assurance and cost control at the account level.
  • Enable data-driven decision making through timely, accurate reporting.
  • Ensure a seamless client experience from onboarding through delivery.
  • Proactively identify risks and resolve issues early.
  • Lead or support process improvement and automation initiatives.

Qualifications

• Required:
  • Bachelor's degree in Finance, Accounting, Business Administration, or related field (or equivalent experience).
  • 2+ years of experience in account coordination, finance operations, billing, or a similar role.
  • Strong working knowledge of Microsoft Excel (pivot tables, lookups, basic formulas).
  • Experience with ERP or financial systems (Intacct, NetSuite, SAP, or similar).
  • Demonstrated ability to manage multiple workflows and competing deadlines.
  • Excellent written and verbal communication skills with a client-facing presence.
• Preferred:
  • Experience in the data center, mission-critical, or technology services industry.
  • Familiarity with Salesforce, UKG, Smartsheet, and Power Query.
  • Exposure to contract administration, vendor management, or audit support.
  • Prior experience supporting QBRs, MBRs, or executive-level reporting.