[Hiring] Senior Brand Success Account Manager @LTK USA

Role Description

LTK is seeking a Sr. Brand Success Account Manager to join our growing team. In this role, you will own the success of a portfolio of high value and key growth brands, serving as a strategic partner and helping customers maximize the performance and long-term value of their programs.

You will develop tailored strategies based on each brand’s goals, performance, and opportunities, using data, Creator insights, and business context to optimize programs and drive stronger results. You’ll navigate more complex customer needs, develop data-backed recommendations, and engage with senior brand stakeholders to influence strategy and unlock incremental growth.

• Own the strategic success and health of a portfolio of high-value and key growth brands.
• Partner closely with Sales to develop relationship and program growth plans.
• Drive continuous program optimization by monitoring performance against plan.
• Lead recurring business reviews and QBRs, developing compelling performance narratives.
• Develop high-quality, data-backed strategic recommendations that drive program growth.
• Apply strong analytical skills to interpret performance data and build forecasts.
• Proactively identify account risks, performance trends, and growth opportunities.
• Serve as a strategic advisor to brands, bringing deep expertise across LTK’s Brand Platform.
• Consistently achieve and exceed KPIs and OKRs focused on portfolio GMV growth.
• Navigate complex customer challenges with sound judgment and creativity.
• Provide a high-quality customer experience and build trusted relationships.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Experience in Creator or influencer marketing, digital media, advertising, e-commerce, or a related industry.
• Experience with HubSpot or a comparable CRM.
• 4+ years of experience in Customer Success, Account Management, digital media, marketing, SaaS, or another relevant customer-facing role.
• Demonstrated experience managing complex or high-value customer relationships.
• Strong analytical skills with experience interpreting large data sets.
• Experience developing and presenting strategic business reviews.
• Experience developing Creator or influencer marketing strategies.
• Strong business acumen with the ability to connect customer objectives and performance data.
• Excellent written and verbal communication skills.
• Strong organization and project management skills.
• Experience working in a CRM and other customer success, reporting, or analytics systems.
• Experience using AI tools to improve productivity, analysis, customer insights, or workflows.
• A mindset focused on seizing opportunities and moving with urgency.
• Dedication to fierce prioritization and operational excellence.
• Adaptability to a dynamic, fast-moving environment.
• A growth mindset and openness to feedback.

Benefits

• The opportunity to be part of the leading global company in creator commerce.
• A remote-first, productivity-first environment.
• Competitive compensation and benefits package to meet the needs of you and your family.
• 401(k) with LTK company matching.
• Medical Insurance, Vision Insurance, Dental Insurance.
• Paid Maternity Leave and Paid Paternity Leave.
• Summer Fridays and Flexible PTO.