[Hiring] Partner Account Manager @Apollo.io

Role Description

As Partner Account Manager (PAM), you'll own a focused, named book of Apollo's highest-value partners (roughly 20–30) once they've proven sustained activity and strategic importance. This role is about defining high-touch partner management at Apollo, not just maintaining an existing program.

• Own the Named Partner Book
  • Maintain a live account plan for every partner in your book — segment, tier, health status, IPP score, and next milestone
  • Flag at-risk accounts before they become escalations
  • Serve as the system of record for who's in the book and why
• Build Joint Business Plans
  • Co-create mutual goals with each partner: target segments, pipeline objectives, managed-customer growth targets
  • Build certification and enablement plans directly into the joint business plan, not as a side conversation
  • Set the co-marketing and executive-alignment agenda for the period
• Grow Managed ARR and Customer Outcomes
  • Partner with Sales, Customer Success, and RevOps to find expansion opportunities inside partner-managed accounts
  • Monitor adoption and usage signals closely enough to catch churn or delivery risk before it shows up in retention
  • Bring data — not anecdotes — to internal reviews of what's working across the managed book
• Run the Operating Cadence
  • Run regular 1:1 check-ins and formal Quarterly Business Reviews (QBRs) with every named partner
  • For top-tier partners, lead a deeper annual strategic review with a standing recommendation prepared in advance
  • Come to every touchpoint with the latest scorecard pulled and open items tracked
• Maintain Standing and Progression
  • Track certification coverage, customer quality, and routing eligibility on an ongoing basis, not just at review time
  • Build promotion, remediation, or downgrade recommendations on consistent criteria, not gut feel
  • Own accountability internally whenever a partner's standing is in question

Qualifications

• 5+ years of experience in partner/channel account management, customer success, or strategic account management, ideally in B2B SaaS
• Demonstrated success managing a portfolio of external relationships against mutual growth goals (joint business plans, QBRs, or equivalent)
• Comfortable owning revenue-adjacent outcomes (managed ARR, NRR, retention) in partnership with Sales, CS, and RevOps
• Strong executive presence — able to run a quarterly business review and represent Apollo credibly to partner leadership
• Organized and data-driven, with experience maintaining account plans, scorecards, and health tracking across a named book

Requirements

• Experience working within the HubSpot or Salesforce agency/partner ecosystems
• Experience managing a tiered partner book (e.g., strategic/named tiers with differentiated cadence and service levels)
• Familiarity with partner/channel platforms (PartnerStack, Crossbeam, or similar)
• Background working alongside Partner Marketing on co-marketing, case studies, or joint events
• Experience in a GTM, sales-engagement, or RevOps ecosystem

Benefits

• Equity
• Company bonus or sales commissions/bonuses
• 401(k) plan
• At least 10 paid holidays per year
• Flex PTO and parental leave
• Employee assistance program and wellbeing benefits
• Global travel coverage
• Life/AD&D/STD/LTD insurance
• FSA/HSA and medical, dental, and vision benefits