[Hiring] Account Growth Coordinator @Banner Life family of companies

Role Description

The Account Growth Coordinator (NIMO) supports the Account Growth Manager (NIMO) and VP, National Accounts, and serves as a customer-facing point of contact, working directly with Network IMO agents with a focus on proactive communication to provide a first-class customer experience. The Account Growth Coordinator (NIMO) assists in achieving the established production, growth, and profitability goals. This is a high-growth position that offers the ability to learn and master many skills, including account management and growth, and business development. Some tasks may include:

• New agent onboarding
• Assisting with agent questions and concerns
• Placing outbound calls to promote the placement of pending business
• Running data reports as requested

Responsibilities

• Serve as a key contact for assigned Network IMO agents, keeping our customer at forefront of all discussions.
• Correspond effectively, using proper grammar and spelling, with our Network IMO agents, within the department, with internal partners, vendors, and other administrative service departments to assist in problem resolution, expediting business, and/or escalate to management for further handling.
• Promote L&G products and programs to assigned Network IMO’s and their agents, network marketing distribution and their staff to include leadership, sales, marketing, operations and technology teams.
• Train and onboard agents and other staff during initial launch and ongoing training.
• Maintain all contact lists for Network IMO accounts and cultivate strong relationships to advance LGA positioning.
• Achieve all internal and client deadlines to ensure successful implementation of key programs.
• Proactive communication with our newly appointed Network IMO agents, ensuring they are successfully onboarded.
• Continued follow-up proactive communication to scaled production and business written by Network IMO agents.
• Work in collaboration with Network IMO channel leaders to assess new opportunities of distribution relationships.
• Work in tandem with the Account Growth Manager (NIMO) to onboard, train and launch new Network IMO and related distribution relationships.
• Work in close collaboration with Account Growth Manager (NIMO) and VP, National Accounts (NIMO) to monitor business inventory of issued and pending policies, proactively sharing information with agencies with a focus on improving placement.
• As required, serve as liaison and escalation resource for agencies, connecting and facilitating hand-off to appropriate key contacts in other departments.
• Effectively communicate New Business policies, procedures, and guidelines to internal and external customers.
• Process all other duties as assigned by department management.
• Travel to distribution events, conferences or trainings as needed.

Qualifications

• Some college preferred
• 1-3 years of life insurance, or related field, experience
• 1-3 years experience in a customer service-related position with telephone experience
• 1+ years of industry experience, with at least 1 year in a customer contact sales role
• Understanding of life insurance distribution channels and business models
• Understanding of life insurance underwriting and operational management practices

Requirements

• Strong interpersonal skills to establish relationships with sources of intelligence within the company, the industry and within the Digital Distribution channel
• Customer Service focused
• Detail oriented and high tolerance for repetitive tasks
• Ability to communicate with all levels within the organization
• Ability to manage multiple projects with focus on individual delivery dates
• Ability to work independently and within a team environment
• Strong work ethic, initiative, and the ability to accept full ownership of responsibilities
• Ability to telecommute from primary residence
• DSL connections with available internet speed of 50 download Mbps and 10 upload Mbps

Benefits

• The expected hiring compensation range for this position is $49,500 - $59,400 annually.
• This is a remote opportunity operating on EST.
• The total compensation package may include other elements, such as long term incentives, and annual bonuses.
• This role is eligible to participate in the Annual Incentive Plan with a current target payment of 3% of base salary, modified for corporate and individual performance.
• Bonuses are pro-rated based on start date.
• This role has 10 vacation days and 10 sick days that are accrued on a bi-weekly basis.
• Employees also have 9 paid holidays throughout the calendar year.
• Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and wellbeing initiatives throughout the year.
• Support for professional development and career progression.
• Opportunities to volunteer for causes that matter most to you.