[Hiring] Account Coordinator Team Lead @Health Plans Inc

Role Description

The Account Coordinator – Team Lead is responsible for assisting the Vice President of Client Services, Director of Client Services, and Account Managers with the plan implementation for new clients, as well as assisting with the handling of the overall servicing of account issues for existing clients.

• Assist Account Managers in the coordination of the plan implementation by producing and compiling educational materials.
• Work closely with internal staff to communicate service issues and resolve claim payment issues.
• Serve as the in-house client contact when the Account Manager and Client Service Representative are unavailable.

In addition to the above, the Team Lead, Account Coordinator is responsible for:

• Supervising and training the Account Coordinator team.
• Assigning projects to the Account Coordinator team.
• Working with the Director of Client Services and Vice President of Client Services to report escalations.
• Identifying areas of opportunity and areas of concern with the team.
• Tracking PTO for the team and maintaining a PTO tracker.
• Coordinating with the Vice President and Director to approve PTO for all Client Services staff, including Account Executives (AEs), Account Managers (AMs), and Account Coordinators (ACs).

Qualifications

• High School Diploma or equivalent.
• Two or more years’ related work experience.
• Bachelor’s Degree (preferred).

Requirements

• Flexible schedule to participate in employee benefit fairs as requested, which may begin and end prior to core business hours.
• Ability to travel within the New England area as required to participate in employee benefit fairs.
• Ability to coordinate with management as effectively as with subordinates.
• Ability to multitask efficiently and accurately.
• Ability to prioritize and multitask effectively.
• Effective communication skills, both verbally and in writing.
• Ability to work both independently and as a member of the team.
• Ability to anticipate and understand systems interactions.
• Detail-oriented, analytical, and accurate.
• Recognize the need for follow-through and follow-up.
• Ability to work within specified timeframes and meet deadlines.
• Recognize and maintain confidentiality of work materials as appropriate.
• Experience in the healthcare industry is a plus.

Benefits

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the duties and responsibilities of the position.

Working Location/Working Environment/Physical Demands

• This role can be 100% remote.
• The work environment characteristics and physical demands described here are representative of those an employee may encounter while performing the duties of this job.
• The noise level in the work environment is moderate.
• The employee may occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to sit, walk, speak, or hear.
• The employee is frequently required to use hands or feel or handle items as well as reach with hands and arms.
• The employee is occasionally required to stand.