[Hiring] Senior Account Relations Coordinator @American Fidelity

Role Description

The Senior Account Relations Coordinator (SARC) is responsible for building and maintaining strong relationships with and providing dedicated support and issue resolution to VIP and high-profile employer groups within an assigned territory, with specialized focus on billing and customer service.

The SARC acts as a liaison between employer groups and key internal departments to ensure a positive experience year-round, providing solutions that meet customer needs, improving account retention and maintaining business goals.

The SARC offers training and support to both internal and external customers related to administrative processes, tools and services, in order to maximize understanding and utilization by our customers and field staff.

Qualifications

• Bachelor’s Degree from a four-year college or university in a general area of study required; in lieu of Bachelor’s degree, 3-5 years of job-specific, customer service-related experience or an Associate’s degree with 1-3 years of job-specific, customer service-related experience.

Requirements

• Excellent customer service skills
• Advanced analytical skills
• Advanced proficiency with PC Windows-based software including Microsoft Office applications
• Advanced knowledge of specific systems which relate to enrollment, group set up and billing, including OIPA, Alegeus, Mainframe, OnBase, Afenroll
• Easily adapts to new software technology applications
• Strong organizational skills with proven attention to detail
• Outstanding and proven oral and written communication skills
• Demonstrated ability to communicate with all levels of leadership
• Proven ability to multi-task
• Excellent interpersonal skills
• Ability to work well in a team environment

Certificates or Licenses

• Life and Health insurance license