[Hiring] Support Content Specialist @Rula?locationid=d8ccc202 4d14 4fba A9a5 667fe66dec77
Apr 12, 2025 - Rula?locationid=d8ccc202 4d14 4fba A9a5 667fe66dec77 is hiring a remote Support Content Specialist. 💸 Salary: unspecified. 📍Location: USA.
Role Description
At Rula, we strive to make mental health care more accessible by ensuring our support teams have the best resources at their fingertips. As a Support Content Specialist, you will play a key role in empowering our teams and clients by creating clear, accurate, and engaging content. Your work will directly improve efficiency and the support experience through:
- Crafting internal knowledge base articles
- Optimizing macros
- Updating client-facing help center resources
You’ll collaborate cross-functionally to support product launches and process changes, ensuring our content evolves alongside our growing organization. If you’re passionate about simplifying complex information and making a meaningful impact, this role is for you.
Qualifications
- 2+ years of experience in content creation, technical writing, or managing knowledge bases (IKBs)
- Expertise working in or closely with customer support teams
- Strong writing and editing skills, with a focus on clarity and accuracy
- Proven ability to break down complex topics into easy-to-understand documentation
- Proficiency in time management, possessing the capacity to handle multiple tasks and prioritize work appropriately
- 1+ years of experience in a fast paced environment (i.e. SaaS focused and/or startup company)
Requirements
- Knowledge of at least one project management tool (Asana, Jira, etc.) for organizing and reporting on multiple projects
- Previous experience working in Healthcare environment
- Familiarity with Knowledge Management Systems (Workramp, Lessonly, etc.)
- Comfort with leveraging data to diagnose issues, measure effectiveness, identify areas for improvement, and support decision making
- Expertise in managing content updates effectively during product releases or organizational changes, ensuring smooth transitions and consistent messaging
Benefits
- 100% remote work environment (US-based only)
- Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
- Attractive pay and benefits with full transparency of pay ranges regardless of where you live in the United States
- Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
- 401(k) plan access to start saving for your future
- Generous time-off policies, including 2 company-wide shutdown weeks each year for self-care (for most employees)
- Paid parental leave available for all parents, including birthing, non-birthing, adopting, and fostering
- Employee Assistance Program (EAP) for support with mental and physical health
- New hire home office stipend to set up your workspace for success
- Quarterly department stipend to fund team-building activities or in-person gatherings
- Wellness events and lunch & learns exploring a variety of engaging topics
- Community and employee resource groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all
Company Description
We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms. We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 12, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
