[Hiring] Senior Technical Writer @JLL

Role Description

We are seeking a skilled and experienced Data Center Technical Writer to join our team. In this role, you will be responsible for creating, updating, and maintaining high-quality technical documentation for our data center operations, critical infrastructure, and processes. You will collaborate closely with engineers, operations personnel, and other stakeholders to ensure accurate and comprehensive documentation that supports our data center operations and compliance requirements.

Your day-to-day tasks will include:

• Create and maintain technical documentation for data center operations, including standard operating procedures (SOPs), method of procedures (MOPs), emergency operating procedures (EOPs), sequence of operations (SOOs), user manuals, and troubleshooting guides.
• Collaborate with subject matter experts to gather information and translate complex technical concepts into clear, concise, and user-friendly documentation.
• Develop and update diagrams, process flows, and other visual aids to support written documentation as necessary.
• Ensure all documentation adheres to company standards, industry best practices, and regulatory requirements.
• Review and edit existing documentation for accuracy, clarity, and consistency.
• Manage documentation version control and maintain a centralized repository for all technical documents.
• Participate in data center projects to document new installations, upgrades, and process improvements.
• Aid in creating training materials for data center staff and end-users.
• Stay current with industry trends and emerging technologies in data center operations.

Qualifications

• Bachelor's degree in Technical Writing, English, Engineering Technology, Information Technology, or a related field. In lieu of a degree, 4 years of technical experience or experience in a technical military occupational specialty, such as the Navy’s nuclear program.
• 6-8 years of experience in operations of critical environments, preferably in enterprise, colocation, or hyperscale data centers; or in technical writing in IT or data center environments, with a preference on operational experience.
• Technical certifications related to IT, data centers, or maintenance management are a plus.
• Strong understanding of data center operations, infrastructure, and technologies.
• Excellent writing, editing, and proofreading skills with a keen eye for detail.
• Proficiency in technical writing tools and software.
• Ability to understand and communicate complex technical concepts to various audiences.
• Strong interpersonal and communication skills for effective collaboration with technical teams.
• Familiarity with industry standards and best practices (e.g., ITIL, ISO 27001, DCIM).
• This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Requirements

• Expected compensation for this position: 120,000.00 – 161,700.00 USD per year.
• Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
• Location: Remote – New York, NY.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.