[Hiring] Director, Content & Creative Production @Carrum Health

Role Description

We are looking for a Director, Content & Creative Production to give Carrum a voice members actually want to read, and to build the content and creative studio that produces it. The Director, Content & Creative Production will play a critical role in our success.

Reporting to the Head of Growth Marketing, you will own what Carrum says and how it looks, across every service line and every touchpoint a member sees. You will lead a team of designers, writers, and service line content specialists, manage agency partners and contractors, and use practical AI to let a fixed team serve a growing member base.

You’re excited about this opportunity because you will:

• Own the member voice.
• Set a bold, distinctive, member-first point of view for how Carrum sounds and looks.
• Build and evolve the playbooks.
• Make the unbelievable believable.
• Run expert-driven editorial workflows.
• Build content that earns attention.
• Let research and data decide what we make.
• Build a modular content system.
• Lead AI strategy for content.
• Lead the team and the partners.

Qualifications

• A bold, member-first voice with a portfolio of work in health or another regulated category.
• Content and creative leadership with 10+ years in content, editorial, creative, or brand leadership.
• Regulated-content judgment with a track record producing clear, accurate, compliant communications.
• Production-system builder experience.
• Practical AI strategy with hands-on experience building frameworks for AI in content workflows.
• Vendor and budget stewardship experience.
• Performance orientation with comfort tying creative decisions to outcomes.
• Lifecycle and CRM fluency.
• Entrepreneurial and resourceful, a visionary problem solver.
• Passion for collaborating cross-functionally.

Requirements

• 10+ years in content, editorial, creative, or brand leadership.
• 5+ years leading a team of writers and designers.
• Experience in healthcare, digital health, or another high-stakes category.
• Experience building templates, design systems, and asset management.
• Hands-on experience with AI in content workflows.
• Experience running a mix of in-house team and agency partners.
• Working knowledge of tools such as Braze.

Benefits

• Stock option plan and performance bonus for eligible employees.
• Flexible schedules and remote work.
• Chicago and San Francisco offices available as an option.
• Flexible PTO, within reason.
• Summer Fridays (sign off @ 1pm local time).
• 15+ paid holidays, including Juneteenth, World Mental Health Day, and Carrum Health Day.
• Annual holiday shutdown in December.
• Paid parental leave.
• Health, vision, and dental insurance.
• Employee Assistance Programs (EAP).
• 401K retirement plan.