[Hiring] Senior Technical Writer @Kong

Role Description

Are you ready to unlock intelligence? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

Our docs get used in a few different ways:

• Some people land on a page in the middle of a task and just need the answer.
• Others are working out how to run Kong across a whole company, with real traffic and a lot of teams.
• The docs also power agent workflows, ours and our customers', like MCP servers and AI assistants.

You'll own the docs for at least one product area, and you'll decide what to work on based on:

• What features are releasing?
• Where are people getting stuck?
• What are the field teams hearing?

You won't spend all your time in your area; you'll work with the other docs writers every day, check in with them when your work is done, ask for help when you're buried, and weigh in on each other's problems. You'll also work closely with product managers and engineers, and you'll be in their conversations early.

We own our docs platform, too. If a workflow could be better, you can build a better one:

• Add Vale rules
• Upgrade the platform
• Set up auto-generated docs

We have a docs engineer that can help you turn your needs into real features!

Qualifications

• You've worked alongside other technical writers on a docs team, not just with engineers or a manager, and you're comfortable giving and getting reviews.
• You've worked as a technical writer at a software company or a startup.
• Experience working with AI and AI-native workflows (building skills using MCP servers).
• An understanding of how to test software, including APIs and command line tools, and hands-on experience doing it.
• Comfort working in the command line, and solid Git experience.
• Experience maintaining, managing, and reviewing docs in a docs-as-code environment.

Requirements

• Own your product area.
• Own the documentation strategy for your area.
• Work with product and field teams to find where a docs gap is blocking someone.
• Write and edit how-to guides, reference documentation, and landing pages.
• Test everything you write.
• Review docs for technical accuracy and ensure they follow guidelines.
• Maintain what's already published.
• Improve how we do docs, including document management and version control in Git.

Benefits

• Collaborative work environment with other docs writers.
• Opportunity to influence documentation strategy and workflows.
• Access to resources to improve documentation processes.

Company Description

Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit www.konghq.com .