[Hiring] Senior Technical Writer @Trustly
Mar 11, 2025 - Trustly is hiring a remote Senior Technical Writer. đź’¸ Salary: unspecified. đź“ŤLocation: USA, Canada.
Role Description
You are a passionate content writer with broad expertise in technical, help & support writing who cares deeply about enabling your customer’s successes. As a Senior Technical Writer at Trustly, you will create clear and concise content for a wide range of customers and stakeholder touchpoints in a software environment. This content will be used to answer questions and guide and train consumers, merchants, and employees on the use and optimization of Trustly solutions. The role reports to the Senior Director, Client Support, and is accountable for intelligent, engaging, and reusable content across the core areas outlined below.
What You'll Do
- Designing, writing, and publishing online self-service and support content for our customers (FAQs, How-To Articles or Videos, point-of-need snippets, hover-help, etc.)
- Creating, updating, and maintaining employee-specific content to detail policies or procedures that enable customer success.
- Develop and maintain a library of responses for common inquiries, ensuring efficiency and consistency in customer interactions.
- Designing, writing, and publishing procedural and how-to manuals for enterprise merchants using our solutions.
- Backup writer for conversational AI platform to create and refine conversational flows for the Gen AI platform, ensuring seamless and personalized customer interactions.
- Leverages AI to drive efficiency in content writing as needed.
Qualifications
- 5+ years of experience in technical writing and content management in a software environment with experience in conversational design principles and practices; payment experience is an asset.
- Experience creating customer help and support content (FAQs, point-of-need help, hover help, guided support, etc.).
- Experience writing clear documentation and procedural materials.
- Experience developing and managing a content taxonomy.
- Experience with the unique requirements of B2B and B2C content approaches.
- Experience working within collaborative, cross-functional product teams performing audience and task analysis to identify and create content for new product and service offerings.
- Adept at creating content that is both human-readable and machine-consumable, enabling efficient knowledge sharing and retrieval across various platforms.
- Creative use of visual help (images, workflows, expandable sections of content, video content).
- Ability to report on outcomes for the content domain, including what data is important, how to visualize the data, and how to tell the story using the content data.
- Proven experience prioritizing work and managing stakeholder expectations.
- Experience using Salesforce Knowledge is an asset.
Benefits
- Flexible paid time off & generous PTO accrual plans
- Comprehensive medical, dental, vision, and other insurances
- FSA & HSA plans for medical and dependent care
- Home office set-up allowance
- Internet stipend
- Retirement plan match for 401k and RRSP
- Gender-neutral paid parental leave, and more!
Similar Remote Jobs
More jobs at Trustly
-
Software Development unspecified USA, Canada, BrazilMar 31, 2025
-
Software Development unspecified USA, Canada, BrazilMar 31, 2025
More Writing jobs
-
Writing $55,000.00 - $78,000.00 USAApr 01, 2025
-
Writing $75,000 - $105,000 USAApr 01, 2025
More jobs in USA
-
Marketing $20 per hour USAApr 01, 2025
-
Product equity compensation with future salary plans USAApr 01, 2025
-
Finance / Legal unspecified USAApr 01, 2025
Kickstart Your Job Search
Unlock 54,685 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
USA, Canada
|
|
Job Type
full-time
|
Posted
Mar 11, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: USA, Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
