[Hiring] Content Operations Specialist @Eleanor Health

Role Description

Most people looking for addiction treatment never see a brochure. They search, they ask an AI assistant, they read an article someone linked in a community. The content Eleanor Health publishes is how we show up in those moments: accurately, warmly, and in language that treats every reader with dignity.

The Content Operations Specialist brings Eleanor Health's content strategy to life by managing the day-to-day production, governance, and publication of accurate, accessible, search-optimized content. Working within our AI-assisted Content Engine and Sanity CMS, this person coordinates the full content lifecycle, from briefs and drafting through editorial and clinical review, publishing, quality assurance, and ongoing optimization.

This role combines strong editorial judgment with operational discipline. The Content Operations Specialist maintains visibility into the production pipeline, ensures that content meets brand, clinical, and technical standards, and improves the processes that help our team publish consistently and responsibly. Written content is the primary focus, with opportunities to support multimedia and cross-channel content as the program grows.

Qualifications

• 3+ years in content operations, editorial production, content marketing, or a related field.
• Hands-on experience using large language models such as Claude or ChatGPT in content workflows.
• Experience working in a content management system such as Sanity, WordPress, Contentful, or similar.
• Working knowledge of on-page SEO, keyword and topic research, internal linking, and content optimization.
• Strong editorial skills, with demonstrated ability to write and edit clear, accurate, accessible content.
• Demonstrated ability to independently manage complex content workflows.
• Experience coordinating with writers, designers, subject matter experts, and other stakeholders.
• Sound editorial judgment, attention to detail, and the ability to recognize when content requires additional review.

Requirements

• Own the day-to-day content production pipeline, coordinating assignments, deadlines, editorial and clinical reviews, approvals, staging, and publication.
• Produce, build, and publish location pages, service pages, educational articles, FAQs, and guides in Sanity.
• Conduct pre- and post-publication quality assurance to verify content accuracy, formatting, functionality, and consistency.
• Maintain the content library throughout its lifecycle, coordinating scheduled refreshes, consolidation, and retirement of outdated content.
• Operate Eleanor Health's AI-assisted Content Engine, executing established workflows.
• Apply established on-page SEO standards, including titles, headings, meta descriptions, internal linking, and image alt text.
• Monitor content-level performance in Google Search Console, Ahrefs, and approved AI visibility tools.
• Adapt approved content and messaging for social media, email, video scripts, and downloadable resources.
• Maintain a centralized content calendar, intake queue, and production tracker.
• Apply Eleanor Health's brand voice and person-first, stigma-free communication standards.

Benefits

• Generous Paid Time Off (prorated for new employees):
• 12 Vacation days
• 12 Wellness (Sick) days
• 3 Floating holidays
• 9 Company-observed holidays
• Jury Duty, Voting Leave, and other forms of paid time off may be available
• Eleanor-paid medical and dental insurance plans, with affordable vision coverage.
• 401(k) plan with 3% match.
• Short-term disability.
• Long Term Disability (employee paid).
• Life Insurance (both Eleanor and employee-paid options are available).
• Family Medical Leave for approved family and medical reasons.
• Wellness Perks & Benefits:
• Mindfulness App Reimbursement
• EAP with eight face-to-face sessions
• Virtual health and wellness visits covered by our medical plan.