[Hiring] Senior Travel Manager @Flight Centre

Role Description

As a Senior Travel Manager - After Hours Support with Stage and Screen USA, you will play a vital role in ensuring seamless travel support for entertainment and sports clients outside of standard business hours. This position combines operational leadership, travel expertise, and premium client service, providing critical guidance to travel managers and support teams during high-demand periods. You'll help drive service excellence, coach team members, manage escalations, and ensure travelers receive exceptional support when they need it most.

If you thrive in fast-paced environments and enjoy leading teams while delivering white-glove service, this is an exciting opportunity to make a meaningful impact.

Key Responsibilities

• Provide training and support for novice Travel Managers and act as an on-shift buddy when assigned.
• Coordinate and support helpers during after-hours shifts, including weekend operations.
• Post regular Taskmaster updates within Teams channels.
• Serve as Email Captain as assigned and monitor Emailgistics folders.
• Approve team breaks, lunches, and HOPs.
• Monitor call, email, and operational dashboards to drive efficiency and service excellence.
• Proactively check in with team members to support productivity and performance.
• Respond to questions from consultants and offshore support teams.
• Serve as the first point of contact for leadership escalations involving active customer service issues.
• Escalate urgent operational matters to senior leadership when required.
• Adjust schedules as needed to accommodate team call-outs and operational demand.
• Coordinate emergency coverage and distribute urgent alerts when necessary.
• Monitor, escalate, and assist with urgent I.T. issues impacting operations.
• Utilize Sabre GDS, NDC solutions, and web-based booking platforms to create and manage accurate travel reservations.
• Support entertainment and sports clients with complex travel arrangements and changes.
• Participate in additional projects, initiatives, and duties as assigned.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Qualifications

• Minimum 2+ years of experience as an After Hours Travel Manager with Corporate Traveler.
• Demonstrated leadership and coaching experience within a travel management environment.
• Strong training and mentoring capabilities.
• Experience delivering exceptional white-glove customer service.
• Proficiency with Sabre GDS.
• Experience utilizing NDC and web-based booking platforms.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Experience handling escalations and supporting operational workflows.
• Flexibility and adaptability within a dynamic travel industry environment.
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.

Schedule Flexibility

Final team placement and/or shift schedule may be adjusted depending on applicant availability. We are especially interested in candidates open to working late evening hours (until 1–2 AM PST) as an alternative to a full overnight shift.

Benefits

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 9 recognized holidays annually.
• Travel perks/discounts.
• Health & Wellness Programs and Employee Financial Wellness Services.
• National/International Award Nights and Conferences.
• Health benefits including medical, dental, vision, gender affirming care, and fertility care.
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability.
• Flexible Spending Accounts.
• Employee Assistance Program.
• 401k program with partial match.
• Tuition Reimbursement Program.
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions.
• Global career opportunities in a network of brands and businesses.

Location

Remote, USA

If this sounds like the opportunity you have been waiting for then APPLY NOW.

Have questions about this opportunity? Reach out to our recruitment team at [email protected]

For this position, we anticipate offering an hourly pay rate of $33.17. Hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements.