[Hiring] Cross Functional Corporate Travel Consultant @FOX WORLD TRAVEL INC

Role Description

The Cross-Functional Travel Specialist serves business clients by developing, organizing, implementing, and evaluating travel reservations (domestic, international, group air, VIP); building client relationships; ensuring client satisfaction. Additionally, they will provide assistance to customers with refunds, exchanges, cancellations, and online queues. Consistently demonstrates flexibility, adapting to work in multiple areas and following multiple travel policies. The individual in this role is knowledgeable in all facets of business travel and provides excellent customer service to both internal and external customers.

• Providing exceptional travel services for domestic, trans-border and extensive international itineraries; may provide specialized services to VIP clients.
• Booking domestic and international reservations for air, travel, hotel and ground transportation, following up as necessary to complete reservation.
• Counseling clients on efficient routes, lowest available airfares, and travel products/services.
• Ensuring optimum customer service is provided through effective use of computer systems and positive telephone techniques.
• Anticipating client needs and acting on special requests.
• Maintaining awareness and adherence to our clients’ procedures, programs, and policy guidelines.
• Consistent application of Fox World Travel best practices.
• Meeting and striving to exceed quality and productivity goals.
• Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients.
• Assisting with projects when required.
• Flexibility to assist in various areas within business travel operations.
• Assisting customers with online booking tool questions and fulfilling online reservations.
• Processing exchanges, voids, and refunds for travelers.
• Maintaining working knowledge of airline practices, programs & operations.
• Maintaining working knowledge of vendor loyalty programs.
• Maintaining high level of competency on Travelport+/Smartpoint GDS.
• Possessing extensive knowledge of destination geography.
• Providing specialized services to VIP clients.
• Acting as a role model to reinforce superior customer service and professionalism.
• Assist in transitioning new team members.
• Striving for continual improvement through training and constructive feedback, in addition to identifying process enhancements.
• Ability to work every weekend, holiday hours, and West Coast shifts (typically working until 7:30 PM CT) as determined by business need and client call volume.
• Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect.
• Driving standards and best practices whenever possible and effectively fostering a culture of engagement.
• Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed.
• Other duties, projects and alternate assignments as determined by business need.

Qualifications

• 3-plus years related Business Travel experience OR equivalent combination of education and experience preferred.
• Exceptional customer service skills.
• The ability to work West Coast hours (typically working until 7:30 PM CT), every weekend, and holidays as scheduled.
• GDS proficiency required, Travelport+/Smartpoint preferred.
• Strong verbal and written communication, interpersonal and organizational skills.
• Friendly and professional demeanor.
• Skilled in usage of a personal computer and various software packages.

Requirements

• Personal effectiveness/credibility.
• Customer-focused and service-oriented skills.
• Problem analysis and problem-solving skills.
• Ability to embrace change and are receptive to coaching.
• Sound judgment and decision-making ability.
• Attention to detail and accuracy, to ensure all work is completed in a timely manner.
• Flexibility; ability to work efficiently and effectively with frequent interruptions.
• Occasional business travel, overnight stay may be required for training events, meetings, and/or to visit Fox World Travel locations.

Benefits

• Competitive wages.
• Flexible time off (vacation, sick, personal).
• FAM Adventure Bucks to help you explore the world.
• Remote/hybrid work options.
• A full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability.
• Tuition reimbursement.
• 401(k) contributions.
• A fully engaged leadership team dedicated to treating associates as part of the Fox Family.