[Hiring] Flight Coordinator @Goodwin

Role Description

Charter flights are booked by brokers through our platform and our aircraft sourcing team. Once a trip is confirmed, the work shifts from securing the aircraft to executing the experience.

Private charter is a live operations environment. Flights are constantly moving, and small details matter.

The Flight Coordinator supports the Guest Services team by tracking flights in real time and confirming that key pieces are in place before and during each trip. This role is focused on visibility, communication, and precision. It ensures the team always knows:

• Where the aircraft is
• Whether the crew is ready
• If catering and transportation are in place
• When a flight is taxiing, departing, or landing

It's an entry point into live aviation operations where you'll build a deep understanding of how trips actually run.

A few notes:

• Because we support live flights, coverage follows aircraft movement 7 days a week, including weekends and holidays. Shifts are scheduled between 7:00am and 12:00am.
• This is a remote role.
• This role has a standardized pay rate of $25/hour.

Key Responsibilities

• Track active and upcoming flights in real time.
• Monitor aircraft position, crew readiness, and ETA throughout the day. Confirm crew and aircraft are in position before each departure and communicate status clearly.
• Monitor and report key flight events.
• Post crew and aircraft in-position, taxi, takeoff, landing, and any operational changes promptly in the appropriate location.
• Manage day-of disruptions using established playbooks.
• Confirm day-of logistics are in place.
• Manage client and broker communication channels tied to your flights.
• Maintain accurate records throughout each shift.
• Support Guest Services Specialists during high-volume periods.

How You’ll Know You’re Succeeding

• The team always has clear, real-time visibility into every active flight.
• Today's flights operate without surprises.
• Day-of catering, ground transport, and logistics are confirmed and logged well before departure.
• Specialists and Leads can stay focused on higher-level coordination.
• Your communication is clear, timely, and useful.
• You move confidently between multiple systems throughout the day.
• You have earned the trust and respect of our brokers and your teammates.
• You consistently balance speed, precision, and professionalism.
• You are actively building your knowledge of the broader trip management pipeline.

Qualifications

• Background in aviation — Aviation Management degree (in progress or recently completed), or direct experience at an FBO, airline, or in a flight operations environment.
• Strong attention to detail and the ability to track multiple active flights simultaneously without losing accuracy.
• Comfort working in a fast-paced, real-time environment where priorities can shift quickly.
• Clear and concise communication, especially in a team Slack environment.
• High degree of reliability — the team depends on your tracking and updates being accurate and on time.
• Availability to work a flexible schedule across 7 days per week between 6:00am and midnight Eastern, including occasional early mornings and late nights based on flight activity.
• Authorization to work in the United States without current or future sponsorship.

Preferred

• Familiarity with business aviation operations — how trips are booked, managed, and flown.
• Experience with flight tracking systems or aviation operations software.
• Experience in a fast-paced, time-sensitive operations or customer service role.